Head Waiter/Waitress Wiltons London This includes an element of service charge
Head Waiter/Waitress Wiltons London This includes an element of service charge

Head Waiter/Waitress Wiltons London This includes an element of service charge

Full-Time 40500 - 43800 £ / year (est.) No home office possible
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Wiltons

At a Glance

  • Tasks: Lead the front of house team and deliver exceptional dining experiences.
  • Company: Join the prestigious Wiltons, a fine British dining restaurant in London.
  • Benefits: Earn £19.45 to £21 per hour, plus bonuses and discounts at our restaurants.
  • Why this job: Be part of a historic restaurant with a modern twist and great career growth.
  • Qualifications: Experience in fast-paced dining, strong leadership, and excellent customer service skills.
  • Other info: Enjoy flexible shifts, training opportunities, and a vibrant team culture.

The predicted salary is between 40500 - 43800 £ per year.

An exciting opportunity has arisen for an experienced full‑time Head Waiter to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.

Why join the Wiltons team?

  • Offering approx £19.45 to £21 per hour plus yearly bonus
  • Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
  • The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
  • 28 days holidays (inc. bank holidays) + additional days given for years of service
  • Training & development opportunities including company funded courses
  • Career progression planning with platform ‘Flow Hospitality’
  • Growth opportunities within both restaurants in the company
  • To celebrate you passing probation you will be offered a Complimentary meal for 2
  • 50% discount in each restaurant within the group (Franco’s and Wiltons)
  • Company pension scheme & Company sickness pay
  • Uniforms provided and laundered
  • Delicious meals whilst on duty
  • Recommend a friend Scheme
  • Employee of the month and the year rewards
  • Annual staff party

Who are we?

Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family‑owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms. The restaurant comprises a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.

What can you bring to the team?

  • Previous experience in a similar, fast‑paced establishment, catering for 80 to 100 covers during each service
  • Excellent knowledge of British cuisine
  • Good knowledge of the different grape varieties and wine styles, spirits and classic cocktails
  • Being able to recommend dishes based on the information provided by the guest
  • Excellent training, coaching and delegation skills
  • Strong leadership skills
  • Excellent sales & customer service skills
  • Have experience and a good awareness of opportunities to improve sales
  • High level of awareness and ability to anticipate guest needs
  • Able to serve and clear a table up to 4 people
  • Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial
  • Motivation, commitment, success orientated with a ‘can do’ attitude
  • Knowledge & diversity from previous roles to the team
  • Enthusiasm, drive & desire to learn
  • WSET certification or equivalent would be beneficial
  • Adhere to the restaurant Health & Safety policy, responsibilities & obligations

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.

Head Waiter/Waitress Wiltons London This includes an element of service charge employer: Wiltons

Wiltons, a prestigious family-owned restaurant in the heart of London since 1742, offers an exceptional work environment for its Head Waiter/Waitress. With competitive pay, flexible shifts, and generous holiday allowances, employees benefit from a strong focus on training and career progression through platforms like 'Flow Hospitality'. The vibrant atmosphere, coupled with unique perks such as complimentary meals and discounts across the restaurant group, makes Wiltons an outstanding employer for those passionate about fine British dining.
Wiltons

Contact Detail:

Wiltons Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head Waiter/Waitress Wiltons London This includes an element of service charge

✨Tip Number 1

Get to know the restaurant vibe! Before your interview, pop by Wiltons and soak in the atmosphere. This will help you understand their service style and give you a chance to chat with staff, which can really impress during your interview.

✨Tip Number 2

Brush up on your British cuisine knowledge! Knowing the menu inside out and being able to recommend dishes will show that you're passionate about the role. Plus, it’ll help you stand out as someone who’s genuinely interested in joining the team.

✨Tip Number 3

Practice your leadership skills! As a Head Waiter, you'll need to lead by example. Think of scenarios where you’ve successfully managed a team or resolved customer issues, and be ready to share those stories during your chat with us.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to include your CV and any relevant certifications!

We think you need these skills to ace Head Waiter/Waitress Wiltons London This includes an element of service charge

Leadership Skills
Customer Service Skills
Sales Skills
Knowledge of British Cuisine
Wine Knowledge
Cocktail Knowledge
Training and Coaching Skills
Table Service Skills
Reservation System Knowledge (Sevenrooms)
Point of Sale Software Knowledge (Squirrel)
Ability to Anticipate Guest Needs
Motivation and Commitment
Health and Safety Awareness
Enthusiasm and Drive

Some tips for your application 🫡

Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in fast-paced environments. We want to see how you've handled busy services and catered to a large number of covers, so don’t hold back!

Know Your Stuff: Make sure you demonstrate your knowledge of British cuisine and wines. Mention any relevant certifications like WSET if you have them. This shows us that you're not just passionate about food but also know what you're talking about!

Be Personable: Your written application should reflect your personality. We’re looking for someone with a ‘can do’ attitude and enthusiasm, so let that shine through in your writing. A bit of charm goes a long way!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining the Wiltons team!

How to prepare for a job interview at Wiltons

✨Know Your British Cuisine

Brush up on your knowledge of British cuisine before the interview. Be ready to discuss your favourite dishes and how you would recommend them to guests. This shows your passion for the role and helps you connect with the restaurant's ethos.

✨Show Off Your Leadership Skills

As a Head Waiter, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. This will highlight your capability to manage the Front of House effectively.

✨Familiarise Yourself with the Reservation System

If you have experience with Sevenrooms or Squirrel, mention it! If not, do a bit of research on these systems. Being knowledgeable about reservation software can set you apart and show that you're proactive about learning.

✨Anticipate Guest Needs

Think about how you can enhance the dining experience for guests. Prepare to discuss how you would anticipate their needs and provide exceptional service. This is key in a fine dining environment like Wiltons, and showcasing this skill can make a great impression.

Head Waiter/Waitress Wiltons London This includes an element of service charge
Wiltons
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