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- Tasks: Lead the front of house team, ensuring exceptional service and guest satisfaction.
- Company: Wiltons, a historic British dining restaurant, has been serving excellence since 1742.
- Benefits: Earn up to £21 per hour, enjoy flexible shifts, and receive generous holiday and training opportunities.
- Why this job: Join a prestigious team, develop your skills, and enjoy a vibrant work culture in fine dining.
- Qualifications: Experience in fast-paced dining, strong leadership, and excellent customer service skills required.
- Other info: Enjoy discounts at sister restaurants and celebrate milestones with complimentary meals and annual parties.
The predicted salary is between 45500 - 49000 £ per year.
An exciting opportunity has arisen for an experienced full-time Head Waiter to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
– Offering approx. £19.45 to £21 per hour or £45,500 to £49,000 per year plus yearly bonus
– Approx. 45 hours a week Monday to Saturday with 2 days off – flexible shifts
– The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
– 28 days holidays (inc. bank holidays) + additional days given for years of service
– Training & development opportunities including company funded courses
– Career progression planning with platform ‘Flow Hospitality’
– Growth opportunities within both restaurants in the company
– To celebrate you passing probation you will be offered a Complimentary meal for 2
– 50% discount in each restaurant within the group (Franco’s and Wiltons)
– Company pension scheme & Company sickness pay
– Uniforms provided and laundered
– Delicious meals whilst on duty
– Recommend a friend Scheme
– Employee of the month and the year rewards
– Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays. For more information, please visit our website www.wiltons.co.uk
What can you bring to the team?
– Previous experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
– Excellent knowledge of British cuisine
– Good knowledge of the different grape varieties and wine styles, spirits and classic cocktails
– Being able to recommend dishes based on the information provided by the guest
– Excellent training, coaching and delegation skills
– Strong leadership skills
– Excellent sales & customer service skills
– Have experience and a good awareness of opportunities to improve sales
– High level of awareness and ability to anticipate guest needs
– Able to serve and clear a table up to 4 people
– Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial
– Motivation, commitment, success orientated with a ‘can do’ attitude
– Knowledge & diversity from previous roles to the team
– Enthusiasm, drive & desire to learn
– WSET certification or equivalent would be beneficial
– Adhere to the restaurant Health & Safety policy, responsibilities & obligations
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
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Head Waiter/Waitress employer: Wiltons
Contact Detail:
Wiltons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Familiarise yourself with British cuisine and the specific dishes offered at Wiltons. Being able to discuss the menu knowledgeably during your interview will show your passion for the role and the restaurant's offerings.
✨Tip Number 2
Brush up on your wine knowledge, especially regarding grape varieties and pairing them with British dishes. This expertise can set you apart from other candidates and demonstrate your commitment to providing an exceptional dining experience.
✨Tip Number 3
Highlight any previous experience in fast-paced environments where you've managed a high volume of covers. Be ready to share specific examples of how you successfully led a team or improved service efficiency.
✨Tip Number 4
Showcase your leadership and coaching skills by preparing examples of how you've trained or mentored staff in the past. This will demonstrate your ability to contribute positively to the Front of House team at Wiltons.
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced dining environments. Emphasise your leadership skills, knowledge of British cuisine, and any experience with reservation systems like Sevenrooms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fine dining and customer service. Mention specific experiences that demonstrate your ability to lead a team and enhance guest experiences.
Highlight Relevant Skills: In your application, clearly outline your skills related to sales, customer service, and training. Include any certifications like WSET that may set you apart from other candidates.
Follow Application Instructions: Ensure you submit your application through the specified channels on the Wiltons website. Remember, applications without a CV will not be considered, so double-check that all required documents are included.
How to prepare for a job interview at Wiltons
✨Showcase Your Experience
Be prepared to discuss your previous roles in fast-paced establishments. Highlight specific examples where you successfully managed high volumes of service, as this will demonstrate your capability to handle the demands at Wiltons.
✨Demonstrate Knowledge of British Cuisine
Brush up on your knowledge of British dishes and ingredients. Be ready to discuss your favourite dishes and how they are prepared, as well as any seasonal variations that might be relevant to the menu at Wiltons.
✨Exhibit Strong Leadership Skills
As a Head Waiter/Waitress, you'll need to lead your team effectively. Prepare to share examples of how you've trained or coached staff in the past, and how you handle delegation and teamwork during busy shifts.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations. Be ready to role-play scenarios where you recommend dishes or resolve guest complaints, showcasing your excellent sales and customer service skills.
