At a Glance
- Tasks: Welcome guests, manage reservations, and provide exceptional customer service in a fast-paced environment.
- Company: Join the renowned Wiltons, a family-owned restaurant with a rich history since 1742.
- Benefits: Earn up to £16.76 per hour, enjoy flexible shifts, and receive a yearly bonus.
- Other info: Enjoy 50% off meals, training opportunities, and a vibrant team culture.
- Why this job: Be part of a prestigious dining experience and grow your career in hospitality.
- Qualifications: Experience in a similar role, excellent communication skills, and a passion for customer service.
The predicted salary is between 15.86 - 16.76 £ per hour.
An exciting opportunity has arisen for an experienced full-time
Receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx.
- £15.86 to £16.76 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform ‘Flow Hospitality’
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco’s and Wiltons)
- Company pension scheme & Company sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the month and the year rewards
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London.
Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street.
Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience.
The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant.
Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.
For more information, please visit our website www. wiltons. co. uk
What can you bring to the team?
- Previous Experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
- Welcoming and escorting guests to their tables
- Answering phone calls, making & cancelling reservations
- Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
- Responding to email requests and enquiries
- Build relationships with the local Hotel concierges & regular guests
- Fluent in written and spoken English
- Exceptional customer service skills and telephone manner
- Excellent communicator and organisational skills
- Able to work under pressure
- Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
- Having previously worked with Sevenrooms, Open Table, Quandoo, The Fork
- Motivation, commitment, success orientated with a ‘can do’ attitude
- Enthusiasm, drive & desire to learn
- Knowledge of Point of Sale software Squirrel would be beneficial
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Receptionist - Wiltons in City of Westminster employer: Wiltons
Joining the Wiltons team means becoming part of a prestigious family-owned restaurant with a rich history dating back to 1742, located in the heart of London. We offer competitive pay, generous holiday allowances, and a supportive work culture that prioritises employee growth through training and career progression opportunities. Enjoy unique benefits such as a 50% discount at our restaurants, delicious meals during shifts, and a vibrant atmosphere that celebrates fine British dining.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Wiltons in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wiltons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wiltons
Don't be shy about reaching out to Wiltons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Wiltons in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wiltons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wiltons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
