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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a seamless experience at our reception.
- Company: Join Wilton Park, a hub for experts tackling global challenges in a collaborative environment.
- Benefits: Enjoy a competitive salary, flexible working options, and access to exclusive discounts and development opportunities.
- Why this job: Be part of a team that makes a real difference while creating memorable experiences for visitors.
- Qualifications: Looking for organised problem solvers with excellent customer service skills and a positive attitude.
- Other info: Full-time role with varied shifts, including weekends; perfect for those who thrive in dynamic settings.
The predicted salary is between 24000 - 36000 £ per year.
Wilton Park brings together experts, policy makers and decision takers to solve complex global issues. We create a discreet think-space designed for experts and policy-makers to engage in genuine dialogue with a network of diverse voices, in order to address the most pressing challenges of our time.
Purpose of the post
To be the first point of contact for all visitors to Wilton Park, providing a professional and friendly welcome and delivering a quality experience to everyone that approaches the reception desk.
Key responsibilities
- A Guest Services and Reception Officer is responsible for ensuring a positive experience for all guests and visitors, providing excellent customer service, and handling a variety of administrative duties.
- They are the first point of contact for guests and play a key role in creating a welcoming and efficient environment.
- Their responsibilities include checking in and checking out guests, answering inquiries, managing reservations, and addressing any guest concerns or needs during their stay.
- Collaboration with other departments is vital in this role, effectively communicating and liaising with others to ensure our guests' visit is seamless.
- You will be an organised problem solver who thrives under pressure and handles last-minute changes effortlessly.
- A Guest Services and Reception Officer must proactively prioritise tasks, completing them within agreed timelines and to consistently high standards.
In return for your enthusiasm and commitment, we will provide a stimulating and rewarding position, with excellent development options and a highly supportive work environment. By joining our team, you'll become an integral part of creating memorable experiences for our guests and contributing to the success and positive reputation of the organisation.
Benefits
- A competitive salary
- A beautiful office in the Sussex Downs
- Access to the Civil Service Pension Scheme
- Support for flexible working where possible
- A proactive approach to support learning and individual development
- Wilton Park recognition and reward scheme
- Cycle to work scheme
- Season ticket and travel loans
- Access to FCDO and Civil Service benefits with a range of discounts on products, services, and attractions
- Payroll giving for charitable donations
Working pattern and hours
The vacancy is full time working for 37 hours (net) 39.5 hours per week with a combination of early, late and day shifts, working 5 out of 7 days and will include weekends and occasional bank holidays.
Contract type
Permanent
Interview date
w/c 12 May 2025
Expected start date
June/July 2025 subject to security clearance
Guest Services and Receptionist employer: Wilton Park
Contact Detail:
Wilton Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services and Receptionist
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Guest Services and Receptionist role. Understanding the importance of providing excellent customer service and being the first point of contact will help you demonstrate your suitability during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a busy environment. This will highlight your ability to thrive under pressure, which is crucial for this position.
✨Tip Number 3
Research Wilton Park and its mission to understand the context in which you'll be working. Being knowledgeable about the organisation will allow you to engage more meaningfully during interviews and show your genuine interest in contributing to their goals.
✨Tip Number 4
Prepare to discuss your experience in collaborating with different departments. Highlighting your communication skills and teamwork will demonstrate that you can effectively liaise with others to ensure a seamless guest experience.
We think you need these skills to ace Guest Services and Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Guest Services and Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, administration, and problem-solving. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight your interpersonal skills and ability to create a welcoming environment, as well as your experience in managing guest inquiries and reservations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Wilton Park
✨Showcase Your Customer Service Skills
As a Guest Services and Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your friendly and professional approach.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage time effectively, especially in high-pressure situations. Consider sharing specific instances where you successfully juggled multiple responsibilities.
✨Familiarise Yourself with the Organisation
Research Wilton Park and understand its mission and values. Being knowledgeable about the organisation will not only impress your interviewers but also help you articulate how you can contribute to creating memorable experiences for guests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you respond confidently during the interview.
