Guest Services and Receptionist

To be the first point of contact for all visitors to Wilton Park, providing a professional and friendly welcome and delivering a quality experience to everyone that approaches the reception desk.

A Guest Services and Reception Officer is responsible for ensuring a positive experience for all guests and visitors, providing excellent customer service, and handling a variety of administrative duties. They are the first point of contact for guests and play a key role in creating a welcoming and efficient environment. Their responsibilities include checking in and checking out guests, answering inquiries, managing reservations, and addressing any guest concerns or needs during their stay.

Collaboration with other departments is vital in this role, effectively communicating and liaising with others to ensure our guests visit is seamless.

You will be an organised problem solver who thrives under pressure and handles last-minute changes effortlessly. A Guest Services and Reception Officer must proactively prioritise tasks, completing them within agreed timelines and to consistently high standards.

In return for your enthusiasm and commitment, we will provide a stimulating and rewarding position, with excellent development options and a highly supportive work environment. By joining our team, youll become an integral part of creating memorable experiences for our guests and contributing to the success and positive reputation of the organisation.

Benefits

Colleagues at Wilton Park work across a broad range of fascinating topics. They know that the work they do really matters and makes a difference in helping to make the world a better place. Wilton Park is a community and our colleagues are the heartbeat of our organisation. In return for their hard work and commitment, colleagues can expect:

• A competitive salary
• A beautiful office in the Sussex Downs
• Access to the Civil Service Pension Scheme
• Support for flexible working where possible
• A proactive approach to support learning and individual development
• Wilton Park recognition and reward scheme
• Cycle to work scheme
• Season ticket and travel loans
• Access to FCDO and Civil Service benefits with a range of discounts on products, services, and attractions
• Payroll giving for charitable donations?