At a Glance
- Tasks: Manage and optimise outbound logistics for a high-volume D2C environment.
- Company: Join the Wilton Bradley Group, a vibrant and supportive workplace.
- Benefits: Enjoy 33 days holiday, exclusive discounts, and a casual dress code.
- Other info: Dynamic team culture with excellent career development opportunities.
- Why this job: Make a real impact on customer satisfaction and business profitability.
- Qualifications: Experience in D2C logistics and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Details
We are seeking a logistics professional with experience managing parcel carrier networks in a high-volume D2C environment, combining strong commercial, analytical, and operational skills to optimise costs, improve fulfilment performance, and deliver an exceptional end-to-end customer experience.
The successful candidate will optimise delivery performance, analyse shipping costs, and drive improvements across the outbound fulfilment journey to support customer satisfaction and business profitability.
They will work collaboratively with Warehouse Operations, Customer Services, Commercial, Finance, and carrier partners to deliver a best-in‑class customer delivery experience.
- What You’ll Be Doing
- Manage carrier performance against SLAs by monitoring key metrics, including On-Time Delivery and customer complaints, and leading regular performance reviews to drive continuous improvement.
- Manage carrier pricing, shipping cost analysis, and invoice validation to optimise transport spend and maintain service levels.
- Support budgeting, forecasting, and the development of business cases for new delivery services and carrier propositions
- Oversee daily dispatch planning, carrier allocation, and shipping cut-off performance to balance cost, service levels, and customer expectations.
- Collaborate with warehouse operations to improve productivity while supporting peak trading periods, promotional events, and new product launches.
- Track delivery performance across all channels, identifying trends and recurring issues to improve service quality.
- Partner with Customer Services to resolve escalations, enhance delivery communications and tracking, and improve first‑time delivery success and customer satisfaction.
- Ensure shipping data, carrier schedules, routing guides, and operational documentation remain accurate and up to date across all systems.
- Produce logistics performance reports while maintaining records to support claims, audits, and financial reconciliation.
- Drive continuous improvement across outbound logistics by optimising carrier mix, increasing operational efficiency, and introducing commercially viable delivery services.
- Ensure strict adherence to Health & Safety and compliance with international regulations.
- Any other duties deemed necessary by the company for the successful completion of the role or for the benefit of the company.
Are You?
- Experienced in managing outbound logistics within D2C, e Commerce, or retail environments, with strong knowledge of UK parcel networks, home delivery operations, and carrier commercial agreements.
- Skilled in analysing transport costs, logistics performance, and operational data to identify improvements and drive efficiency.
- Highly organised and commercially focused, with advanced Excel capability, strong reporting skills, and excellent stakeholder management
- Experience managing relationships with major parcel carriers such as Amazon Shipping, Evri, DPD, DHL, Royal Mail, Yodel, Fed Ex, or UPS.
- Strong understanding of peak planning, marketplace fulfilment, and omnichannel logistics within high-volume environments.
- Familiarity with WMS and ERP systems, with experience supporting carrier procurement, tender processes, and logistics optimisation.
Can You?
- A customer-focused, highly organised, and process-driven individual with strong commercial awareness and the ability to make informed, data‑led decisions.
- Demonstrates exceptional attention to detail, a proactive approach to problem‑solving, and the ability to thrive in a fast‑paced environment.
- Build strong relationships with internal stakeholders and external partners while remaining resilient, adaptable, and accountable.
Benefits
At the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.
We offer a range of benefits designed to enhance their well‑being and work experience.
Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay.
With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.
Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards.
To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on‑site parking.
Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all.
Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Join us and experience the many benefits of being part of our team!
Details
We are seeking a logistics professional with experience managing parcel carrier networks in a high-volume D2C environment, combining strong commercial, analytical, and operational skills to optimise costs, improve fulfilment performance, and deliver an exceptional end-to-end customer experience.
The successful candidate will optimise delivery performance, analyse shipping costs, and drive improvements across the outbound fulfilment journey to support customer satisfaction and business profitability.
They will work collaboratively with Warehouse Operations, Customer Services, Commercial, Finance, and carrier partners to deliver a best-in‑class customer delivery experience.
- What You’ll Be Doing
- Manage carrier performance against SLAs by monitoring key metrics, including On-Time Delivery and customer complaints, and leading regular performance reviews to drive continuous improvement.
- Manage carrier pricing, shipping cost analysis, and invoice validation to optimise transport spend and maintain service levels.
- Support budgeting, forecasting, and the development of business cases for new delivery services and carrier propositions
- Oversee daily dispatch planning, carrier allocation, and shipping cut-off performance to balance cost, service levels, and customer expectations.
- Collaborate with warehouse operations to improve productivity while supporting peak trading periods, promotional events, and new product launches.
- Track delivery performance across all channels, identifying trends and recurring issues to improve service quality.
- Partner with Customer Services to resolve escalations, enhance delivery communications and tracking, and improve first‑time delivery success and customer satisfaction.
- Ensure shipping data, carrier schedules, routing guides, and operational documentation remain accurate and up to date across all systems.
- Produce logistics performance reports while maintaining records to support claims, audits, and financial reconciliation.
- Drive continuous improvement across outbound logistics by optimising carrier mix, increasing operational efficiency, and introducing commercially viable delivery services.
- Ensure strict adherence to Health & Safety and compliance with international regulations.
- Any other duties deemed necessary by the company for the successful completion of the role or for the benefit of the company.
Are You?
- Experienced in managing outbound logistics within D2C, e Commerce, or retail environments, with strong knowledge of UK parcel networks, home delivery operations, and carrier commercial agreements.
- Skilled in analysing transport costs, logistics performance, and operational data to identify improvements and drive efficiency.
- Highly organised and commercially focused, with advanced Excel capability, strong reporting skills, and excellent stakeholder management
- Experience managing relationships with major parcel carriers such as Amazon Shipping, Evri, DPD, DHL, Royal Mail, Yodel, Fed Ex, or UPS.
- Strong understanding of peak planning, marketplace fulfilment, and omnichannel logistics within high-volume environments.
- Familiarity with WMS and ERP systems, with experience supporting carrier procurement, tender processes, and logistics optimisation.
Can You?
- A customer-focused, highly organised, and process-driven individual with strong commercial awareness and the ability to make informed, data‑led decisions.
- Demonstrates exceptional attention to detail, a proactive approach to problem‑solving, and the ability to thrive in a fast‑paced environment.
- Build strong relationships with internal stakeholders and external partners while remaining resilient, adaptable, and accountable.
Benefits
At the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.
We offer a range of benefits designed to enhance their well‑being and work experience.
Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay.
With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.
Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards.
To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on‑site parking.
Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all.
Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Join us and experience the many benefits of being part of our team!
#J-18808-Ljbffr
OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER) in Heathfield employer: Wilton Bradley
At Wilton Bradley Group, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a vibrant workplace culture, competitive benefits including generous holiday allowances, enhanced family leave, and exclusive discounts, we foster an environment where logistics professionals can thrive. Our commitment to professional development through comprehensive training programs and a supportive team atmosphere makes this an ideal place for those looking to make a meaningful impact in the D2C logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER) in Heathfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Wilton Bradley and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Wilton Bradley!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Wilton Bradley keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER) in Heathfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Wilton Bradley:This is your chance to really connect with the team at Wilton Bradley. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Wilton Bradley
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Wilton Bradley.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Wilton Bradley that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Wilton Bradley. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
