At a Glance
- Tasks: Communicate with customers and ensure their needs are met in the workshop.
- Company: Join a dynamic team at Wilsons, where customer service is key.
- Benefits: Enjoy staff discounts, training, social events, and a great working environment.
- Other info: Flexible team player needed for a busy, rewarding role.
- Why this job: Build long-term relationships while making a real difference in customer satisfaction.
- Qualifications: Full UK Driving Licence and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Service advisors are highly valued members of the team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job – it’s about understanding the customer’s expectations, anticipating their future needs, and building long‑term trusted relationships.
Hours: Monday – Friday 8am – 6pm
Responsibilities:
- Creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.
- Experience of delivering high levels of customer satisfaction in a very busy and demanding environment.
- Motor trade experience is desirable.
- People focused with the confidence and personality to develop long‑term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills – to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
- Customer focused – able to identify and tackle critical issues.
- Be willing to find solutions and be prepared to maintain a positive customer experience.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player.
- Able to undertake new tasks and use initiative to support after sales team during busy periods.
- Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
Qualifications:
- Full UK Driving Licence is required.
Perks of Being a Wilsons Employee:
- Staff discounts on purchase of cars and aftercare MOT and servicing.
- Training, excellent working environment, company pension, long service awards, company‑wide social events, staff car scheme, cycle to work and holiday entitlement increase.
Service Advisor in Epsom employer: Wilsons
At Wilsons, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Service Advisors. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside attractive benefits such as staff discounts, a company pension, and social events that foster a sense of community. Our commitment to customer satisfaction and teamwork ensures that every team member plays a vital role in building lasting relationships with our customers, making Wilsons a rewarding place to advance your career in the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Epsom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wilsons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wilsons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wilsons:Your cover letter is your chance to shine! Tell us why you want to work at Wilsons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wilsons!
How to prepare for a job interview at Wilsons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
