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- Tasks: Be the first point of contact for IT support and troubleshoot issues.
- Company: Join a dynamic legal firm with a supportive IT team.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative work environment.
- Other info: Opportunity to work on exciting projects and grow your career.
- Why this job: Kickstart your IT career while making a real difference in a thriving company.
- Qualifications: Basic IT knowledge, customer service skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
As 1st Line IT support, you will provide a valuable service as the initial point of contact for support calls to the wider firm. This role requires using initiative, working collaboratively with the rest of the team, having a positive attitude towards your work, alongside providing an excellent customer service in person and over the phone.
Work you'll be doing:
- Logging, categorising, troubleshooting, fixing and/or escalating where applicable to 2nd line support.
- Primary application support covering Microsoft Office as well as numerous legal applications.
- Supporting the installation and configuration of a range of application packages, as well as performing upgrades of both hardware and software.
- Opportunity to be involved with project work for new systems and system upgrades.
Candidate requirements:
- Windows 10 and 11
- Basic networking skills
- Microsoft 365 application including Word, Outlook, Excel, PowerPoint
- Desktop hardware components
- Experience of any legal IT software would be useful but not essential
- Cyber security principles
Location: The role will be based in our Salisbury office with very occasional visits to our London office; as well as the possibility of visiting our remote workers - so a clean driving licence and having your own transport is preferable.
Team you'll be joining: Our IT team consists of an IT Director, an IT Manager and 3 IT Support staff.
1st Line IT Support in Salisbury employer: Wilsons Solicitors LLP
Contact Detail:
Wilsons Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with support calls, brush up on common IT issues and how to resolve them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your customer service skills! Whether it’s through role-playing scenarios or sharing past experiences, make sure you highlight how you’ve successfully handled customer interactions. A positive attitude goes a long way in this role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace 1st Line IT Support in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and 11, as well as Microsoft 365 applications. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our IT team. Mention any relevant experience with legal IT software, even if it's just a little bit.
Show Off Your Customer Service Skills: As the first point of contact for support calls, we need someone who can provide excellent customer service. In your application, share examples of how you've helped customers in the past, whether in person or over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wilsons Solicitors LLP
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 and 11, as well as Microsoft 365 applications like Word, Outlook, Excel, and PowerPoint. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence with the software they'll expect you to support.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for support calls, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided excellent service in the past. A positive attitude goes a long way, so let that shine through in your responses!
✨Familiarise Yourself with Troubleshooting Techniques
Be prepared to talk about your troubleshooting process. Think of specific instances where you logged, categorised, or escalated issues effectively. This will highlight your initiative and problem-solving skills, which are key for a 1st Line IT Support role.
✨Understand the Importance of Teamwork
This role involves working collaboratively with your team, so be ready to discuss how you’ve successfully worked in teams before. Share examples of how you contributed to group projects or supported colleagues, as this will show you're a team player who can fit into their IT department.