Hospitality Supervisor in Birmingham

We have an exciting opportunity to become our new Hospitality Supervisor at one of our workplace restaurants in Birmingham B4 6WR. This is a permanent position working 40 hours a week, Monday to Friday, 8am to 4:30pm offering a great work-life balance. Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.

We’re looking for a passionate and ambitious Hospitality Supervisor to join our vibrant hospitality team within a prestigious law firm. This is an excellent opportunity for someone eager to develop their career in a professional, client-focused environment that combines exceptional service with high standards. Our hospitality offering is diverse and dynamic. Services range from daily tea, coffee, and biscuit setups to hot and cold buffets, sandwich lunches, drinks receptions, and refined fine dining experiences for clients and senior stakeholders.

Alongside regular meeting room hospitality, we also deliver bespoke events and high-profile functions, ensuring every occasion is executed seamlessly and professionally. Working alongside an experienced and enthusiastic team, you’ll play a key role in overseeing the day-to-day hospitality operation on site, ensuring consistently high standards of food and beverage service across all services. No two days are the same — you’ll be involved in everything from coordinating busy corporate lunches to delivering polished fine dining events and drinks receptions.

The Hospitality Supervisor will lead by example, supporting and motivating the catering team alongside the Hospitality Manager to ensure exceptional client satisfaction at all times. You’ll help maintain smooth service delivery, uphold presentation standards, and ensure all hospitality areas are prepared to the highest level for meetings and events.

The ideal candidate will have experience within hospitality or corporate catering environments, a strong eye for detail, and a passion for delivering outstanding customer service. A proactive attitude, excellent organisational skills, and the ability to remain calm and professional in a fast-paced environment are essential.

• Oversee the smooth day-to-day delivery of hospitality services and events
• Ensure high standards of food, beverage, and customer service at all times
• Support and motivate the hospitality team alongside the Hospitality Manager
• Coordinate meeting room setups, buffets, fine dining, and drinks receptions
• Build positive relationships with clients and respond professionally to requests
• Ensure compliance with health & safety, food hygiene, and company standards

Our working hours are some of the best you'll find in catering – we are strong believers in work-life balance. Our working environment is fun and inspiring, with excellent career development opportunities.

• Craft Works – Free craft-focused career development training programme
• Paid training bespoke to you
• Access to our Employee Assistance Programme- your wellbeing is very important to us
• Online employee benefits scheme – monetary savings on everyday items!
• Your Birthday off every year after 1 years’ service.
• Enhanced Maternity Pay

Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams – everyone has a voice.