Office Supervisor in London

Wilson Sonsini Goodrich & Rosati, UK LLP is seeking an experienced Office Supervisor to oversee the day-to-day operations of our London office. In this highly visible role, you will serve as a central resource for attorneys and staff at all levels, collaborating closely with teams in various locations - in London, the US, and elsewhere across the firm. This position is ideal for someone who is proactive, highly organized, and detail oriented. The right candidate thrives in a fast-paced environment, enjoys building genuine relationships, and takes pride in creating a positive, well-run office experience.

Office Operations and Facilities Management

• Manage the daily running of the London office, including reception, office services, facilities, and health and safety compliance.
• Serve as a primary point of contact for all facilities-related matters, liaising proactively with building management and external contractors.
• Oversee day-to-day maintenance of the office environment, ensuring all areas are functional, well-presented, and compliant with firm standards.
• Manage and coordinate planned and reactive maintenance works, ensuring minimal disruption to office operations.
• Maintain an up-to-date asset register and track office equipment and furniture inventory.
• Coordinate emergency response procedures for the London office.
• Manage EA team allocations, staffing schedules, cover arrangements, and holiday approvals.

Vendor & Contractor Management

• Monitor service level agreements and vendor performance, escalating issues and driving resolution where necessary.
• Process purchase orders and invoices in a timely manner.
• Identify opportunities for cost efficiency and service improvement across supplier arrangements.
• Manage vendor visits and confidentiality agreements.

Health & Safety Compliance

• Act as a key member of the London office Health & Safety team, maintaining compliance with UK health and safety legislation.
• Conduct and review risk assessments, fire risk assessments, and DSE assessments, ensuring records are current and remediation actions are tracked to completion.
• Coordinate fire drills, first aid provision, and building evacuation procedures; maintain accurate records of all safety-related activities.
• Liaise with the firm's Health & Safety advisors and external regulators as required.
• Deliver induction briefings for new joiners covering office safety procedures and facilities protocols.

Administrative Supervision

• Provide day-to-day supervision of reception, office services, and executive assistant teams.
• Update and maintain internal lists such as EA/attorney assignments, holiday PTO coverage calendar, and recognition notes.
• Assign attorney/executive assistant pairings and update these assignments in Workday.

Event & Engagement Coordination

• Coordinate office, Community Impact, and DEI engagement events, including processing of related invoices/expense reimbursements.
• Lead the London Community Service Committee to assist with facilitation and coordination of events.
• Maintain and update the London office events calendar on the Intranet.
• Take an active role in fostering a positive, inclusive, and welcoming office culture that promotes employee engagement and continuous improvement.

General & Ad Hoc Projects

• Support additional office initiatives and special projects as needed.
• Maintain regular in-office attendance as required to support business needs, team collaboration, and on-site events.
• Adhere to and uphold all firm policies, procedures, and standards of conduct.

Experience & Attributes

• 5+ years of experience in a similar supervisory role within a law firm or professional services environment.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.
• Highly organized, proactive, and solutions-oriented with a focus on continuous improvement.
• Ability to manage multiple priorities and deadlines with efficiency and composure.
• Demonstrates strong interpersonal skills with the ability to build rapport and work effectively with individuals at all levels of the organization.
• Maintains impeccable attention to detail and accuracy in all aspects of work.
• Handles confidential and sensitive information with discretion and professionalism.
• Flexible and willing to participate in occasional after-hours office events as needed.
• Solid working knowledge of UK health and safety regulations; a relevant qualification is desirable but not essential.

We offer a highly competitive salary and benefits package.