Community Representative in London

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The firm is seeking a Collections Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.Responsibilities:Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balancesProfessionally follow up with clients by phone and email to secure payments and resolve outstanding issuesWork closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate paymentMonitor aged receivables and identify accounts at risk of non-payment; escalate when appropriateMaintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections)Assist in preparing collection reports and performance updates for Finance and practice group leadershipCollaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goalsContribute to process improvement initiatives aimed at increasing collections efficiency and client satisfactionCollaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreachRequirements:Minimum of 3 years’ experience in collections within a law firm or high-value professional services environmentDemonstrated experience handling a high-volume, high-dollar accounts receivable portfolioProficient in Microsoft Office Suite, especially Excel and WordFamiliarity with Aderant and Expert Collections strongly preferredStrong analytical and negotiation skills; able to engage professionally with clients, Account Managers, and internal stakeholdersStrong attention to detail, organizational skills, and ability to prioritize work effectivelyProven ability to work independently while also contributing to a team-oriented environmentCustomer service focused, with a professional, diplomatic, and client-facing demeanorAbility to manage sensitive financial information with discretion and integrityWe offer a highly competitive salary and benefits package. Visit our website here. SummaryLocation: LondonType: Full time