At a Glance
- Tasks: Manage client accounts and ensure timely payment of outstanding receivables.
- Company: Join Wilson Sonsini, a leading law firm with a collaborative culture.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact by improving collections and client relationships.
- Qualifications: 3 years' experience in collections and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Wilson Sonsini is seeking a Collection Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.
Responsibilities
- Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances.
- Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues.
- Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment.
- Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate.
- Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections).
- Assist in preparing collection reports and performance updates for Finance and practice group leadership.
- Collaborate with Account Managers to ensure aligned client communication strategies and overall client relationship goals.
- Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction.
- Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach.
Qualifications
- Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment.
- Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio.
- Proficient in Microsoft Office Suite, especially Excel and Word.
- Familiarity with Aderant and Expert Collections strongly preferred.
- Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment.
- Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders.
- Strong attention to detail, organizational skills, and ability to prioritize work effectively.
- Proven ability to work independently while also contributing to a team-oriented environment.
- Customer service focused, with a professional, diplomatic, and client-facing demeanor.
- Ability to manage sensitive financial information with discretion and integrity.
We offer a highly competitive salary and benefits package. Equal Opportunity Employer.
Collection Representative in London employer: Wilson Sonsini Goodrich & Rosati (UK), LLP
Wilson Sonsini is an exceptional employer, offering a dynamic work environment in the heart of London where collaboration and professional growth are at the forefront. With a strong focus on employee development, competitive salaries, and a commitment to diversity and inclusion, we empower our Collection Representatives to thrive while contributing to the firm’s financial success. Join us to be part of a supportive team that values your contributions and fosters meaningful relationships with clients and colleagues alike.
Contact Details:
Wilson Sonsini Goodrich & Rosati (UK), LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collection Representative in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or professional services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and client management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your past successes in managing accounts and resolving payment issues. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collection Representative in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collection Representative role. Highlight your experience in managing client accounts and resolving overdue balances, as these are key responsibilities for us at Wilson Sonsini.
Showcase Your Skills:Don’t forget to showcase your analytical and negotiation skills in your application. We want to see how you’ve successfully handled high-volume accounts and what strategies you used to secure payments.
Professional Communication:Since this role involves a lot of client interaction, ensure your written communication is top-notch. Use clear and professional language to demonstrate your ability to engage effectively with clients and internal stakeholders.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Wilson Sonsini Goodrich & Rosati (UK), LLP
✨Know Your Numbers
Before the interview, brush up on your experience with managing high-value accounts. Be ready to discuss specific figures and outcomes from your previous roles, as this will show your ability to handle a portfolio effectively.
✨Master the Art of Communication
Since you'll be engaging with clients and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've resolved billing discrepancies or negotiated payments in the past to demonstrate your communication skills.
✨Familiarise Yourself with Aderant
If you have experience with Aderant or similar systems, make sure to highlight it. If not, do a bit of research to understand its functionalities, as this knowledge can set you apart from other candidates.
✨Show Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked closely with others to achieve financial goals. Be prepared to discuss how you can contribute to a team-oriented environment while also managing your own responsibilities.
