Collections Representative

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The firm is seeking a Collections Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals. The ideal candidate brings experience from a high-volume, high-value professional environment, preferably within a law firm, and demonstrates excellent communication, negotiation, and analytical skills.

Responsibilities

Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment Monitor aged receivables and identify accounts at risk of non-payment; escalation when appropriate Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections) Assist in preparing collection reports and performance updates for Finance and practice group leadership Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach.

Requirements

Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio Proficient in Microsoft Office Suite, especially Excel and Word Familiarity with Aderant and Expert Collections strongly preferred Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders Strong attention to detail, organizational skills, and ability to prioritize work effectively Proven ability to work independently while also contributing to a team-oriented environment Customer service focused, with a professional, diplomatic, and client-facing demeanor Ability to manage sensitive financial information with discretion and integrity.

Benefits

We offer a highly competitive salary and benefits package.

Equal Opportunity Employer.

Wilson Sonsini is the premier legal advisor to technology, life sciences, and growth enterprises worldwide, as well as the venture firms, private equity firms, and investment banks that finance them. We represent more than 300 public enterprises and 3,000 private companies in a wide range of today’s cutting-edge industries, from AI and fintech to life sciences and mobility. For more than 60 years, our attorneys and professional staff have created a unique working environment. With deep roots in the fast-paced and innovative world of Silicon Valley, the firm fosters an entrepreneurial spirit and team-oriented approach for all employees, providing professional and personal development opportunities and encouraging all departments to promote a stable and optimal work/life balance. Wilson Sonsini is committed to creating a diverse and inclusive workforce globally. We have built a culture in which employees of all backgrounds, viewpoints, and experiences are encouraged and empowered to achieve their maximum potential. Our firm is consistently recognized among the top law firms in annual diversity rankings. For example, Wilson Sonsini ranked No. 2 among firms with more than 601 attorneys in Law360’s 2025 Diversity Snapshot. Additionally, in 2025, for the seventh consecutive year, Wilson Sonsini achieved Mansfield Plus Certification, and in 2026, for the sixth consecutive year, the firm achieved a top score of 100 on the Human Rights Committee Foundation’s Corporate Equality Index. We are also dedicated to enhancing the communities in which we live and work by providing legal services, financial support, and volunteer services to worthy agencies and individuals in need. In 2025, Wilson Sonsini attorneys and staff provided more than 80,500 pro bono hours, participated in 125 community service projects, and raised over $130,000 for charitable organizations and causes. In addition, the Wilson Sonsini Foundation contributed more than $2.35 million to 112 law-related organizations and 129 community organizations in 2025. Wilson Sonsini has 17 offices in 16 technology and business hubs worldwide. Austin, TX Boston, MA Boulder, CO Brussels, Belgium Century City, CA Hong Kong London Los Angeles, CA New York, NY Palo Alto, CA Salt Lake City, UT San Diego, CA San Francisco, CA Seattle, WA Shanghai (China) Washington, D.C. Wilmington, DE

#J-18808-Ljbffr