At a Glance
- Tasks: Manage client accounts and ensure timely payment of outstanding receivables.
- Company: Join Wilson Sonsini, a leading law firm with a collaborative culture.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Opportunity to work in a dynamic environment with a focus on teamwork.
- Why this job: Make a real impact by improving financial processes and client relationships.
- Qualifications: 3 years' experience in collections and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Wilson Sonsini is seeking a Collection Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.
Responsibilities
- Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances.
- Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues.
- Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment.
- Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate.
- Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections).
- Assist in preparing collection reports and performance updates for Finance and practice group leadership.
- Collaborate with Account Managers to ensure aligned client communication strategies and overall client relationship goals.
- Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction.
- Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach.
Qualifications
- Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment.
- Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio.
- Proficient in Microsoft Office Suite, especially Excel and Word.
- Familiarity with Aderant and Expert Collections strongly preferred.
- Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment.
- Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders.
- Strong attention to detail, organizational skills, and ability to prioritize work effectively.
- Proven ability to work independently while also contributing to a team-oriented environment.
- Customer service focused, with a professional, diplomatic, and client-facing demeanor.
- Ability to manage sensitive financial information with discretion and integrity.
We offer a highly competitive salary and benefits package. Equal Opportunity Employer.
Collection Representative employer: Wilson Sonsini Goodrich & Rosati (UK), LLP
Wilson Sonsini is an exceptional employer, offering a dynamic work environment in the heart of London where collaboration and professional growth are at the forefront. With a strong focus on employee development, competitive salaries, and a commitment to diversity and inclusion, we empower our Collection Representatives to thrive while contributing to the firm’s financial success. Join us to be part of a supportive team that values your contributions and fosters meaningful relationships with clients and colleagues alike.
Contact Details:
Wilson Sonsini Goodrich & Rosati (UK), LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collection Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Wilson Sonsini or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their financial goals and how your experience in collections can help them achieve those. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your negotiation skills! Since this role involves resolving overdue balances, being able to demonstrate your ability to handle tough conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Wilson Sonsini.
We think you need these skills to ace Collection Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections, especially within a law firm or professional services. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collection Representative role. Share specific examples of how you've successfully managed client accounts and resolved payment issues.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it professional yet approachable, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wilson Sonsini Goodrich & Rosati (UK), LLP
✨Know Your Numbers
Before the interview, brush up on your experience with managing high-value accounts. Be ready to discuss specific figures and outcomes from your previous roles. This will show that you understand the financial side of collections and can handle a portfolio effectively.
✨Master the Art of Communication
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved disputes or negotiated payments in the past. This will demonstrate your strong verbal and written communication skills.
✨Familiarise Yourself with Aderant
If you're not already familiar with Aderant Expert Collections, take some time to learn about it. Understanding the software will give you an edge and show that you're proactive about getting up to speed with their systems.
✨Show Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked well with others to achieve a common goal. Highlighting your ability to work independently while also being a team player will resonate well with the interviewers.
