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For Companies At a Glance
- Tasks: Manage office operations, customer service, and team scheduling with precision.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Be the backbone of our business while developing valuable skills.
- Qualifications: Strong communication skills, organisation, and a valid driving licence required.
- Other info: Perfect for those looking to kickstart their career in a vibrant setting.
The predicted salary is between 25000 - 35000 £ per year.
Primary Responsibilities
- Operation and administration of the Business Management System with absolute attention to detail.
- Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.
- Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.
- Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
- Ensure teams are dispatched promptly at 8 am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.
- Record and balance customer payments each afternoon and prepare and deliver banking as required.
- Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office is empty.
- GDPR - security of customer and staff data to be paramount and IT security procedures to be followed.
- Filing to be completed weekly or quicker.
- Ensure laundry is processed promptly.
- Stock and maintain all necessary equipment, products, and supplies.
- Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.
- Cover for Business Owner during absences.
- Must have a valid Driving Licence.
Qualifications Required
- Speaking and hearing English clearly in person and on the telephone.
- Reading English on an average adult level.
- Writing English clearly.
- Establishing rapport with customers and employees.
- Excellent communication skills and good listening skills.
- Have a valid DBS check.
- Responsible and organized.
Locations
Office Manager in Redhill, Surrey employer: Wilson Recruitment Ltd
Contact Detail:
Wilson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager in Redhill, Surrey
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues. Let them know you're on the hunt for an Office Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a mate. Focus on those key skills like communication and organisation that are crucial for the role. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website. Show them your enthusiasm and how you can help with their operations and customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Office Manager position!
We think you need these skills to ace Office Manager in Redhill, Surrey
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're writing your application, make sure to highlight your attention to detail. We love candidates who can demonstrate their ability to manage operations and administration with precision, just like we do at StudySmarter!
Be Professional and Courteous: Since customer service is key in this role, use your application to showcase your communication skills. Write clearly and professionally, as if you were responding to a customer. This will give us a taste of how you handle enquiries and complaints.
Demonstrate Your Organisational Skills: We need someone who can keep things running smoothly! In your application, share examples of how you've organised schedules or managed tasks in the past. This will show us that you’re the right fit for keeping our teams on track.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wilson Recruitment Ltd
✨Know the Business Management System
Familiarise yourself with the basics of business management systems. Be ready to discuss how you would ensure attention to detail in operations and administration, as this is crucial for the role.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints and enquiries. Think of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage schedules and dispatch teams efficiently. Share any tools or methods you use to stay organised and ensure everything runs smoothly.
✨Understand GDPR and Security Protocols
Brush up on GDPR regulations and data security practices. Be prepared to explain how you would ensure compliance and protect customer information in your role.