At a Glance
- Tasks: Support events with a focus on security and customer service, ensuring a positive experience for all.
- Company: Join Wilson James, a leader in event security and customer engagement.
- Benefits: Earn £16.00 per hour with lifestyle perks, training, and health support.
- Other info: Flexible zero-hour shifts available on days and weekends.
- Why this job: Be part of exciting events while developing your skills in a dynamic environment.
- Qualifications: SIA Licence required; customer service experience is a plus.
The predicted salary is between 16 - 16 £ per hour.
Permanent
Location
King Street, London
Hours
Zero hours/ various shift (days and weekend)
Pay
Join Our Team as a Support Officer
Support Officer plays a key role in supporting the safe, secure and professional delivery of events, while also contributing to a positive customer experience for employees, clients, visitors and guests.
The role requires a confident, approachable and proactive individual who can balance security awareness with excellent customer service and engagement.
About The Role
- Engage confidently, professionally and positively with employees, clients, visitors and guests, ensuring a welcoming and reassuring security presence at all times.
- Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow and general support where required.
- Maintain a visible and approachable presence, using proactive engagement to help prevent issues from escalating and to support a safe and positive event experience.
- Support the delivery of security operations by logging, escalating and reporting all incidents, including health and safety matters, using the Client's reporting software and agreed site processes.
- Conduct regular patrols and checks of assigned areas, ensuring that any concerns are reported promptly and appropriate action is taken.
- Support front‑of‑house and event teams where required, helping to maintain good communication, smooth visitor movement and a consistent standard of service.
Why Join Us?
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
- What We Are Looking For
- Door Supervisor SIA Licence.
- Previous experience in a customer service, hospitality, events, front‑of‑house or security environment.
- Strong communication and engagement skills, with the ability to interact confidently with a wide range of people.
- Ability to think and act quickly, calmly and appropriately during emergencies or under pressure.
- Good observational skills and the ability to identify and report potential risks or concerns.
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames. co. uk/sustainability
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