At a Glance
- Tasks: Lead security operations across a vibrant 32-acre estate and ensure top-notch safety.
- Company: Join Wilson James, a leader in security and customer service with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and access to mental health support.
- Other info: Opportunities for internal growth and continuous skill development await you.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Strong communication skills and experience in managing security operations required.
The predicted salary is between 18.31 - 18.31 £ per hour.
Estate Team Leader
Permanent
Location: Exchange House, 12 Primrose Street, London
Hours: Mon-Fri 07.00am-18.00pm
Pay: £18.31 per hour
Join Our Team as a Team Leader.
This role is required to be the operational interface across the 32-acre Estate.
Responsible for all operational matters (security) on the Estate.
Responsibility will extend to and interface with the Property Portfolios as the Estate surrounds all buildings.
The Team Leader will report to and work very closely with the Estate Customer Security Manager (CSM), Estate Property Manager and their team of duty Managers.
The Team Leader will support the CSM five days per week and primarily drive the on-the ground operations.
About the Role
- Understand and ensure KPI measures are met/exceeded and attend KPI monthly meetings
- Communicate and co-ordinate through chain of command both upwards and downwards
- Maintain a secure and comprehensive contacts list for all departmental personnel especially in Portfolio
- Check the checker. Support and ensure the Estate Supervisor can and does meet security compliance
- Provide interface between Broadgate and Wilson James (CSM and DSM)
- Work with the Training department to ensure all staff training is timely, compliant and effective
- Be prepared to support the Portfolio Out of Hours.
- Produce daily/weekly reports, statistics and documentation relating to the activities of your area of responsibility
- Manage, mitigate and when required investigate all customer complaints and identify non-conformances and then take or initiate corrective action for the whole Portfolio
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
What we are looking for
- Customer engagement skills with excellent verbal and written communication skills
- Have experience of using a command, control and communication to manage security operations
- Excellent customer engagement skills with excellent verbal and written communication skills
- Able to deal calmly and confidently with all demands from Broadgate, Occupiers, retailers, security staff and management team
- Hold a valid EFAAW qualification
- Have experience in dealing with multiple issues at once, prioritising and resolving problems
- Ability to deliver succinct and clear reports both verbally and written
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.
With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.
As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction.
Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Committed to promoting from within, we provide clear career pathways and continuous skill development.
Unlock your potential by applying for exciting internal opportunities and new challenge.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
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Team Leader Estate employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and career development. As a Logistics Chargehand at Hinkley Point C, you will benefit from a permanent contract with varied shifts, allowing for a balanced work-life dynamic while leading a dedicated team in a vital construction project.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Estate
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Team Leader Estate. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Team Leader Estate candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the Team Leader Estate role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Team Leader Estate
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
