At a Glance
- Tasks: Lead and train a dedicated team while managing security operations and incident responses.
- Company: Join Wilson James, a leader in security services with a commitment to diversity.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Flexible shifts with opportunities for progression and training.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in control room operations and strong supervisory skills required.
The predicted salary is between 48600 - 48600 £ per year.
The Security Service Centre (SSC) Supervisor is responsible for the leadership, training, and performance management of dedicated staff, while overseeing the critical functions of monitoring, dispatching, and meticulously documenting security alarms. The successful candidate must be a proactive problem-solver with strong critical thinking skills and an acute attention to detail. This position ensures the professional and timely communication of all incident information to leadership, adhering to established best practices.
SSC Operations and Incident Management
- Assist in and coordinate the daily activities of the Security Service Centre (SSC) operations.
- Ensure efficient and compliant delivery of all tasks within the SSC and support the wider security team.
- Conduct continuous monitoring of all CCTV operations within the SSC.
- Serve as the primary on-site responder for security incidents, ensuring appropriate escalation to the correct channels.
- Provide timely and accurate reports and information to management and the wider security team upon request.
Team Leadership and Development
- Supervise team members' duties and performance, providing necessary feedback, and reporting team strengths and weaknesses to management.
- Motivate, guide, and mentor team members to achieve and exceed operational goals, fostering a positive work environment during shifts.
- Develop and deliver training to new team members on company standards, customer service, and specific job duties.
Compliance and General Requirements
- Strictly comply with all Wilson James policies, site procedures, and training protocols.
- Adhere to customer-specific policies.
- Uphold Wilson James Health and Safety Policy, procedures, and protocols at all times.
- Ensure all work is carried out in accordance with site/department procedures and provided training.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites, Cycle to Work scheme.
What we are looking for:
- Proven experience working in a control room environment.
- Prior experience in a supervisory role within a similar high-profile setting.
- Demonstrable supervisory/leadership skills, including the ability to influence, motivate, and liaise with others.
- Proficiency in incident management.
- Availability to work both day and night shifts.
- SIA front line Licence, CCTV Licence.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
SSC Supervisor employer: Wilson James
Wilson James is an exceptional employer located in the vibrant Kings Cross area of London, offering a dynamic work environment for SSC Supervisors. With a strong focus on employee development, we provide extensive training opportunities, lifestyle benefits, and a commitment to health and wellbeing, ensuring our team members thrive both personally and professionally. Join us to be part of a supportive culture that values diversity and encourages career progression while making a meaningful impact in security operations.
StudySmarter Expert Advice🤫
We think this is how you could land SSC Supervisor
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like SSC Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time SSC Supervisor candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the SSC Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace SSC Supervisor
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
