SOC Alarm Response and Investigations Controller

Permanent Location: Basingstoke

Hours: Full Time, 42 hours per week, 4 on 4 off, 0700 to 1900 and 1900 to 0700

Pay: £15.60 per hour

We are currently recruiting for a SOC Alarm Response & Investigations Controller (AR&IC) to join our client's Security Operations Centre (SOC) in Basingstoke. As the first point of contact for all physical security emergency escalations across the VE region, the AR&IC—alongside the VE SOC Lead—will play a pivotal role in managing and coordinating real-time responses to incidents and alarms. This is a dynamic and high-responsibility position requiring strong decision-making, leadership, and communication skills. You'll be responsible for monitoring and managing alarm systems, coordinating incident responses, directing security officers, and ensuring all actions are accurately escalated and thoroughly resolved.

Operating on a 24/7 shift rotation, you will take personal ownership of incidents from the moment of activation through to resolution—tasking appropriate resources, communicating with regional stakeholders, and maintaining detailed incident records. Additionally, you'll support out-of-hours security operations across the UK, providing guidance and ensuring compliance with service delivery standards.

If you're a confident and proactive individual who thrives in a fast-paced environment, with the ability to lead and manage during critical situations, we'd love to hear from you.

About the Role:

• Act as the secondary point of contact for VE emergency escalations, maintaining strong stakeholder relationships.
• Monitor and operate security systems across the VE region, including IDS, IPS, SIEM, CCure, and Genetec.
• Support emergency communications and escalate critical issues to the SOC Lead.
• Manage site access and protect client assets using electronic and physical security measures.
• Maintain full awareness of all SOC processes, policies, and procedures.
• Complete accurate shift documentation and incident reports to a high standard.
• Respond swiftly to client and management requests and adapt to evolving operational needs.
• Conduct daily key audits and assist with access control across the region.
• Remotely monitor and manage security incidents 24/7, tasking on-site security teams as needed.
• Collaborate with physical security officers and stakeholders across Europe for incident resolution.
• Identify and report system or software faults affecting security operations.

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
• Financial support – Discounts on hundreds of retail sites.
• Progression opportunities – many of our team go on to senior and site management roles.
• A welcoming, respectful team culture.
• Uniform and full induction provided.
• Cycle to Work scheme.

What we are looking for:

• Proven experience in supporting the management of incidents with multi agency / stakeholder involvement.
• Ability to work in a systematic manner with an eye for detail.
• Demonstrate the ability to think and act quickly under pressure and hands-on experience in incident and crisis management.
• Conversant with HR processes such as investigations, disciplinary, staff welfare meeting and roster management.
• Experience with using and managing the use of Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS) and Security Information and Event Management (SIEM) tools.
• Demonstrate experience of operating as part of a global team based out of a technologically advanced control room with the ability to accurately and efficiently monitor and operate a variety of integrated PC based security & CCTV systems.
• SIA Licence.
• First Aid at Work certificate.
• Due to vetting requirements 5 year residency in the UK.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.

For information about Wilson James' commitment to Equality, Diversity and Inclusion, James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.