Security Floor Supervisor

Permanent Location: Smithfield, London

Hours: Full time, 5 on 3 off, 35 hours a week, 10 hours shift

Pay: £16.50

The London Museum is one of the United Kingdom's most iconic cultural institutions - home to world-class collections and visited by people from across the globe. Behind every exhibition, delivery, and carefully handled artefact is a dedicated operational team ensuring everything moves safely, securely, and seamlessly.

We are seeking a confident and highly capable security supervisor who will be responsible for the day-to-day supervision of Security Officers across the Museum estate, ensuring security operations are delivered safely, professionally and in accordance with all policies, procedures, Standard Operating Procedures (SOPs) and Assignment Instructions.

About The Role

• Provide visible leadership and supervision to Security Officers across the Museum estate.
• Ensure officers are correctly deployed to positions, patrols and operational duties in accordance with assignment instructions and operational requirements.
• Monitor standards of appearance, attendance, punctuality, professionalism and conduct.
• Ensure officers maintain high standards of customer service, engagement and professionalism.
• Provide coaching, mentoring and support to Security Officers.
• Lead by example and foster a culture of accountability, teamwork and continuous improvement.
• The postholder will be expected to respond flexibly to changing operational requirements, special events, exhibitions, incidents, emergencies and business needs.
• Will undertake any reasonable task as directed by the Duty Security Manager, Contract Manager or other authorised manager.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
• Financial support, discounts on hundreds of retail sites, Cycle to Work scheme.

Essential What we are looking for:

• Valid SIA Door Supervisor and CCTV Licence.
• Previous experience within a Security Supervisor, Team Leader or Senior Security Officer role.
• Experience supervising teams within a customer-facing environment.
• Excellent verbal communication skills with the ability to communicate effectively with visitors, staff, contractors, emergency services and stakeholders.
• Excellent written communication skills including report writing, incident reporting, statements and handover documentation.
• Experience managing incidents and emergencies in accordance with procedures and escalation processes.
• Experience monitoring standards, performance and compliance within an operational environment.

Desirable

• Experience within a museum, cultural, heritage, visitor attraction or public-facing environment.
• First Aid at Work qualification.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications. Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.

For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit here.

If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.