Security controller

Location: Exchange House, 12 Primrose Street, London

Hours: 42 hours per week, 4 on 4 off, day & night 07:00 to 19:00 & 19:00 to 07:00

Pay: £16.09

As a Security Controller you will bring excellent customer service, have a super smart personal presentation and be entrusted to protect premises ensuring a safe working environment for visitors, staff and contractors. You are required to have a highly visible presence in a fantastic working culture and prevent any illegal or inappropriate activities that might arise. In addition to playing an active role in incident response your goal will be to detect, deter, protect in a professional and confident manner.

About the Role:

• Provide immediate support to Estate and Building Teams to mitigate risk.
• Trust your instinct and report anything suspicious, out of the ordinary or unusual.
• Be aware of contractor movement and work permits including lone worker supervision.
• Manage control room-based keys and assets such as radios and equipment with MyTag.
• Ensure all lone workers are monitored and managed thoroughly throughout their shift.
• Provide accurate and timely early warning of risks to assets and people.
• Proactively work with and for Property Managers and their teams in support of Broadgate.
• Control interface between Property Management (Broadgate) and retailers and contractors.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
• Financial support and discounts on hundreds of retail sites.
• Cycle to Work scheme.

What we are looking for:

• SIA CCTV licence.
• SIA DS licence.
• Excellent customer engagement skills with excellent verbal and written communication skills.
• Experience with security surveillance and access control systems.
• High level of attention to detail, timekeeping, and ability to prioritise time effectively.
• An understanding of the principles of equality and diversity in relation to security staff.
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance.
• Able to deal calmly and confidently with all demands from staff and management team.
• Be trained at all building control rooms to ensure best practice and resilience is maintained.
• Deal with visitors to the security control room providing them with a personal service and guidance.
• Strong data inputting and administration skills.
• Demonstrate proven negotiation, listening and problem-solving skills.
• Have experience in dealing with multiple issues at once, prioritising and resolving problems.
• Experience in critical asset, crisis, and incident management.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.