Security controller

Security CCTV Controller

Location: Broadgate, London

Hours: Full time, 4 on, 4 off, days 07:00 – 19:00 and nights 19:00 – 07:00

Pay: £15.62 per hour

Permanent

Join Our Team as a Security CCTV Controller. Wilson James is seeking a highly capable Security CCTV Controller to deliver a critical command‑and‑control function across Broadgate\’s fire control rooms. This role is central to maintaining a safe, compliant, and resilient environment, providing proactive fire overwatch, digital fire patrols, and real‑time coordination with security teams, building management, and emergency services.

Working on a 4‑on, 4‑off roster, you will operate in a fast‑paced environment where attention to detail, rapid decision‑making, and exceptional communication are essential. You will be a key point of contact for Property Management, contractors, and internal stakeholders, ensuring all fire‑related risks are identified, escalated, and managed effectively.

About The Role

• Deliver a professional fire command‑and‑control service using fire control room systems and procedures.
• Provide proactive fire overwatch and digital fire patrolling to identify and mitigate risks.
• Support building teams by responding quickly to incidents, hazards, and early‑warning indicators.
• Liaise with emergency services, including LFB and City of London Police, when required.
• Manage contractor access, hot‑work permits, and lone‑worker monitoring to maintain safety compliance.
• Produce accurate daily reports, logs, and incident documentation within required timeframes.
• Communicate effectively across the chain of command, ensuring smooth shift handovers and information flow.
• Investigate incidents, gather electronic evidence, and maintain compliant operational records and templates.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What We Are Looking For

• Proven experience working within a fire control room or similar command‑and‑control environment.
• Strong communication skills with the ability to coordinate effectively via radio, phone, and in person.
• Demonstrated ability to remain calm, decisive, and resilient during incidents or high‑pressure situations.
• Experience managing multiple issues simultaneously while prioritising effectively.
• Strong IT skills, including Microsoft Office and the ability to produce accurate reports and data.
• Experience with fire and security systems and understanding of incident management processes.
• High attention to detail, reliability, and consistent punctuality.
• Valid SIA CCTV licence (DS licence desirable).

Interested?

Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Equal Opportunities

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James\’ commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

About Wilson James

Wilson James has been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top‑tier customer service.