Security Control Room Supervisor

Permanent
Location: London
Hours: Full time, 42 hours a week, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.92 ph

We are looking for an experienced and proactive Security Control Room Supervisor to join our team at one of our clients in West London. This is an exciting opportunity for a security professional with strong leadership, CCTV, and incident management experience to play a key role in safeguarding one of the UK's most iconic cultural institutions.

As the Security Control Room Supervisor, you will provide operational leadership within a 24-hour security environment, overseeing control room operations, managing incidents, coordinating security resources, and ensuring the safety of visitors, staff, contractors, collections, and assets.

About the Role:

• Supervise and lead a team of Security Officers, ensuring all duties are carried out in line with site procedures and operational standards.
• Manage daily staff deployment, patrol schedules, static posts, and break rotations to maintain effective site coverage.
• Monitor CCTV systems to prevent and detect crime, incidents, and security breaches.
• Respond to fire alarms, panic alarms, access control alerts, and other security system activations.
• Lead and coordinate responses to incidents including medical emergencies, lost children, evacuations, and security breaches.
• Maintain accurate control room records, incident logs, Daily Occurrence Books, and Situation Reports.
• Manage the issue, tracking, and auditing of keys, fobs, and controlled assets through key management systems.
• Verify contractor permits and oversee access control processes across the site.
• Coordinate staffing levels, cover absences, support rota management, and ensure effective shift handovers.
• Conduct system checks, monitor site faults, liaise with contractors, and ensure operational compliance across all security systems.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence.
• Current First Aid at Work qualification.
• Previous experience supervising or leading teams within a security control room environment.
• Strong CCTV monitoring and incident management experience.
• Excellent verbal and written communication skills with the ability to produce accurate reports.
• Ability to remain calm, think clearly, and make effective decisions during emergencies and high-pressure situations.
• Strong customer service skills with a commitment to delivering a professional visitor experience.
• Competent IT skills, including experience using reporting, communication, and security management systems.
• Reliable, professional, and able to build positive working relationships with colleagues, contractors, and stakeholders.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.