At a Glance
- Tasks: Monitor security systems and respond to incidents at the Science Museum.
- Company: Join a dynamic team at the iconic Science Museum in London.
- Benefits: Enjoy competitive pay, lifestyle perks, and extensive training opportunities.
- Other info: Flexible 4-on, 4-off shifts with great career progression potential.
- Why this job: Make a real difference in ensuring safety for visitors and staff.
- Qualifications: SIA licences and first aid certification required; customer service skills essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
We are seeking a professional and vigilant Security Control Room Officer to join our 24-hour security team at the Science Museum. Working a 4-on, 4-off rota covering both days (06:30–18:30) and nights (18:30–06:30), you will play a key role in ensuring the safety, security, and smooth operation of the Museum estate. Based in the Security Control Room, you will support the monitoring and coordination of security systems, incident response, and communication across teams, helping to protect our people, collections, and facilities in a dynamic environment.
About the Role
- Monitor CCTV systems to deter and detect incidents, ensuring safety of visitors, staff, and contractors
- Respond to alarms (fire, intruder, panic, and access control) in line with procedures
- Coordinate incident response by dispatching security staff and updating supervisors
- Maintain accurate records including incident logs, Daily Occurrence Book (DOB), and reports
- Support emergency procedures, including evacuations and first aid incidents
- Manage communication via phone, radio, and email, providing clear and professional responses
- Process access requests, issue staff passes, and handle contractor/visitor enquiries
- Identify and report faults across security and life safety systems to relevant teams
Why Join Us
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for
- Proven commitment to delivering excellent customer service
- Basic IT skills with ability to use systems for reporting and communication
- Ability to remain calm and make decisions under pressure or during emergencies
- Strong written and verbal communication skills with accurate report writing ability
- Professional appearance and conduct at all times
- Reliable, punctual, and dependable with strong attendance record
- Ability to work effectively both independently and as part of a team
- Confident and professional when dealing with a wide range of visitors and situations
Qualifications & Licences (Required)
- Valid SIA Door Supervisor Licence
- Valid SIA CCTV Licence
- First Aid at Work certificate
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications. Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Security Control Room Officer employer: Wilson James
Join Wilson James as a Security Control Room Officer at the iconic Science Museum in London, where you will be part of a dedicated 24-hour security team committed to ensuring safety and security in a vibrant environment. Enjoy a range of benefits including generous annual leave, lifestyle perks, and extensive learning and development opportunities that support your career progression. With a welcoming team culture and a focus on health and wellbeing, this role offers a meaningful and rewarding employment experience in one of London's most prestigious locations.
StudySmarter Expert Advice🤫
We think this is how you could land Security Control Room Officer
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Control Room Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Wilson James
Don’t forget to apply for the Security Control Room Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Security Control Room Officer
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
