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For Companies At a Glance
- Tasks: Support security operations, manage access, and provide exceptional customer service.
- Company: Join Wilson James, a leader in security and services with over 30 years of experience.
- Benefits: Enjoy competitive pay, lifestyle perks, and opportunities for learning and development.
- Why this job: Make a real impact in a dynamic environment while ensuring safety and security.
- Qualifications: Passion for helping others, SIA Licence, and excellent customer service skills required.
- Other info: Opportunities for career growth and internal mobility within the company.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
We are looking for a Security and Services Assistant to join us at our client site in Edinburgh. Our client is a large financial institution so if you have experience from the corporate side of security this would be beneficial. As a Security and Services Assistant you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.
What Do You Get From Us
- Shift Pattern - Mon-Fri – 07.00am-17.00pm, 08.00am-18.00pm, 12.30pm-22.30pm
- Pay: £15.50 per hour - for 1st hour of a weekend call out pay is £75 per hour and then after that it reverts to £15.50 per hour
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
A typical day in the life as a Security and Services Assistant
- To carry out a variety of security and facilities tasks as directed by the Security and Facilities Manager and the client's representative on site.
- Support the security and facilities operation on site.
- Ensure that your SIA/CCTV Licence is always on display while at work.
- Any additional reasonable duties requested by operational management.
- Carry out security patrols of the external building.
- Control access of Guests and record their details.
- Front of house meeting Rooms, arranging for cleaning and maintenance.
- Car park management.
- Switchboard, mailroom and diary management.
- Act as First Aider & Fire Marshall.
What are we looking for?
- We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS or SG SIA Licence.
- Deliver excellent customer service.
- Experience in a similar role.
- To be thorough and to quickly pick up the task in hand.
- Excellent IT Skills, including use of Microsoft packages.
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Maintain a high standard of personal presentation.
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
- Able to demonstrate an ability to work as part of a team.
- Deal calmly and confidently with all demands from the public.
Apply today and secure your future with Wilson James!
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit our website.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Security and Services Assistant employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Services Assistant
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards of financial institutions. This knowledge will help you demonstrate your understanding of the environment you'll be working in during any interviews.
✨Tip Number 2
Highlight any previous experience you have in security roles, especially in corporate settings. Be ready to discuss how you've handled security challenges and provided excellent customer service in those situations.
✨Tip Number 3
Prepare to showcase your IT skills, particularly with Microsoft packages. Being able to efficiently manage tasks like diary management and communication will be crucial in this role.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing examples from past experiences where you successfully managed emergencies or high-stress situations. This will show that you're capable of handling the demands of the job.
We think you need these skills to ace Security and Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles where you demonstrated skills like quick decision-making, teamwork, and excellent communication.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for safety and security, and how your background aligns with the responsibilities of a Security and Services Assistant at Wilson James.
Highlight Relevant Qualifications: If you have an SIA or CCTV Licence, make sure to mention it prominently in your application. Also, include any first aid or fire marshal training you have completed, as these are crucial for the role.
Showcase Customer Service Skills: Since the role involves providing exceptional customer service, include examples from your past experiences where you successfully handled customer interactions, especially in high-pressure situations.
How to prepare for a job interview at Wilson James
✨Know Your Security Basics
Brush up on your knowledge of security protocols and procedures, especially those relevant to corporate environments. Be prepared to discuss how you would handle various security scenarios, as this will demonstrate your understanding of the role.
✨Showcase Customer Service Skills
Since the role involves providing exceptional customer service, think of examples from your past experiences where you successfully managed customer interactions. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork
The job requires working as part of a team, so be ready to share instances where you collaborated effectively with others. Emphasise your reliability and how you contribute to a positive team dynamic.
✨Prepare for Emergency Scenarios
Given the nature of the role, it's crucial to show that you can think quickly in emergencies. Prepare to discuss how you would respond to different emergency situations, showcasing your problem-solving skills and ability to act decisively.
