At a Glance
- Tasks: Coordinate security operations, monitor CCTV, and respond to incidents effectively.
- Company: Join a leading security firm with a commitment to diversity and inclusion.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Great opportunities for learning, development, and career progression.
- Why this job: Be part of a dynamic team making a real difference in security management.
- Qualifications: SIA front line licence, CCTV licence, and strong communication skills.
The predicted salary is between 44640 - 44640 £ per year.
Join Our Team as a SCC Controller. Security Service Centre Operators are to plan, assist and coordinate the activities of the SSC operations, including monitoring of CCTV, logging tickets, updating access badge requests, and producing accurate and timely management information. They ensure efficient and compliant delivery of all tasks in the SSC and support the wider security team, while actively participating in incident response as instructed by Supervisors.
About the Role
- Assist and coordinate the activities of the Security Service Centre (SSC) operations.
- Providing timely, accurate reports and information when requested by management and the wider security team.
- Monitoring the CCTV operations in the SSC.
- Dealing with incidents on site and escalating them to the correct channels appropriately.
- Effectively monitoring and patrolling via view screens, and taking remedial or immediate action as appropriate.
- Participation in projects and ad‑hoc requirements related to security management.
- Monitoring CCTV systems – review, record and escalating incidents, fault finding and reporting.
- Monitoring the Fire & Security alarm system panel, inclusive of intruder systems.
- Be fully conversant with emergency evacuation/controlled movement, and place of safety procedures at all locations.
- Prevent loss, damage and theft of assets by carrying out security duties, including but not limited to patrolling, checking identification, issuing access passes and managing security access.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, on‑site training, apprenticeships and in‑house training courses.
- Health and wellbeing – life assurance scheme, access to mental health support specialists.
- Access to an online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
What we are looking for
- SIA front line licence.
- CCTV licence.
- Excellent customer service, written communication and interpersonal skills.
- Ability to think and act quickly in emergencies or under pressure.
- Willingness to work cooperatively and constructively with peers and leadership provided by department supervisors and management.
- Reliability, including high standards of punctuality and attendance to ensure effectiveness and availability of departmental resources.
- Ability to deal calmly and confidently with all demands from the public.
Equal Opportunity Statement
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
SCC Controller employer: Wilson James
Wilson James is an exceptional employer located in the vibrant Kings Cross area of London, offering a dynamic work environment for SCC Controllers. With a strong focus on employee growth, we provide extensive learning and development opportunities, alongside a comprehensive benefits package that includes lifestyle perks, health and wellbeing support, and a commitment to equality and diversity. Join us to be part of a dedicated team that values your contributions and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land SCC Controller
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like SCC Controller. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time SCC Controller candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the SCC Controller role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace SCC Controller
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
