Safety & Security Amabassador

Are you a customer-focused security professional with a passion for safety, emergency response, and delivering exceptional service? We are looking for a highly professional Safety & Security Ambassador to be the first point of contact for all safety, security, and emergency matters on site.

In this key role, you will combine outstanding front-of-house customer service with security expertise, ensuring a safe, secure, and welcoming environment for visitors, clients, contractors, and colleagues. Acting as a first responder to incidents, alarms, and emergencies, you will play a vital role in maintaining operational resilience while upholding the highest standards of professionalism and customer care.

• Act as the primary point of contact for all safety, security, and emergency incidents across the site.
• Deliver exceptional front‑of‑house and reception services, creating a positive and professional first impression for all visitors and guests.
• Respond to first aid incidents, provide immediate assistance, and maintain first aid equipment and supplies.
• Conduct regular security patrols, monitor access points, manage visitor credentials, and maintain effective access control procedures.
• Investigate alarm activations, support evacuation procedures, and undertake fire safety checks, patrols, and testing activities.
• Monitor security systems and equipment, reporting faults and ensuring operational effectiveness at all times.
• Complete detailed incident reports, maintain accurate records, and ensure compliance with company policies and data protection requirements.
• Deputise for the Site Manager during emergency situations or business‑critical incidents, ensuring continuity of operations.

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
• Access to an Online GP for you and your dependents.
• Financial support.
• Discounts on hundreds of retail sites.
• Progression opportunities – many of our team go on to senior and site management roles.
• A welcoming, respectful team culture.
• Uniform and full induction provided.
• Cycle to Work scheme.

• Valid SIA Door Supervisor Licence.
• Current First Aid at Work Certificate.
• Excellent verbal and written communication skills with the ability to engage confidently with people at all levels.
• Strong customer service background with a professional, approachable, and positive attitude.
• Experience operating access control systems and security equipment.
• Ability to remain calm, professional, and effective when responding to emergencies and high‑pressure situations.
• Strong attention to detail with the ability to produce accurate reports and maintain security documentation.
• Physically able to stand for extended periods and carry out site patrols and other operational duties.

• Minimum of 5 years' experience within a corporate security environment.
• Previous experience in a customer‑facing security or concierge‑style role.
• Experience investigating incidents and alarm activations.
• Knowledge of health and safety legislation and best practices.

The vacancy may close earlier than the advertised deadline if we receive a high volume of strong applications. Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, please visit wilsonjames.co.uk/sustainability.