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For Companies At a Glance
- Tasks: Provide security cover and ensure a safe environment for visitors and staff.
- Company: Join a leading global tech brand known for its inclusive culture.
- Benefits: Enjoy competitive pay, lifestyle perks, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic role that values your contribution.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Flexible shifts with excellent career progression opportunities.
The predicted salary is between 12 - 18 ÂŁ per hour.
Join Our Team as a Relief Customer Security & Safety Ambassador! Step into a role where your presence truly matters. As a Relief Customer Security & Safety Ambassador, you’ll provide cover for our full-time Customer Security and Safety Ambassadors, for one of the world’s most inspiring global tech brands—a household name known for its inclusive culture, exceptional benefits, and commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day.
In this role, you’ll be a calm, confident, and proactive guardian of a dynamic, fast-moving environment. You’ll create a welcoming, reassuring atmosphere for visitors, staff, and contractors while helping to protect cutting-edge facilities and the people who rely on them. Your ability to stay aware, respond thoughtfully, and take initiative will make a meaningful difference in keeping everyone safe. Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you’re looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.
Responsibilities
- Highly Visible Security Presence: Maintain a highly visible, proactive security presence on and around the site, focusing on effective access and egress controls.
- Event Support: Facilitate smooth access control flow during on-site events and serve as the primary point of contact for any event-related emergencies.
- Security Control and Monitoring: Actively support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection.
- Physical Security Checks: Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock-down of all facilities.
- Emergency & Incident Command: Act as a primary first responder for all pre-planned or significant security events. Immediately take command of the scene (or situation) during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC, and external emergency services (Police, Fire, Ambulance).
- Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments.
Why Join Us
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits– Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing– Life assurance scheme, access to mental health support specialists Access to an Online GP for you and your dependents.
- Financial support Discounts on hundreds of retail sites
- Progression opportunities– many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What We Are Looking For
- Superior Customer Engagement: Excellent customer service skills with proven experience in a high-traffic, customer-facing environment, effectively managing and interacting with a diverse range of customers and stakeholders.
- Attention to Detail & Vigilance: Highly detail-oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management.
- Independent Leadership: Demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations.
- Operational Adaptability: Ability to operate effectively and address immediate operational needs within a dynamic and fast-changing environment.
- SIA licence DS is ideal but not essential
Additional Details
If you are successful, you will start with us and be in training for 1 month from 1 May 2026 where you will be working Monday - Friday, 40 hours a week. If you are successful sooner than 1 May, you will be placed on the relief team for another one of our sites to cover our teams. Please note that, successful candidates will be required to undergo periodic vetting checks during their employment. This is not a full vetting process, but a routine credit and directorship check and carried out every three years to ensure ongoing compliance with our security standards.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, see our sustainability page.
Note: on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Relief Security & Safety Ambassador employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security & Safety Ambassador
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The sooner you apply, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions related to security and safety. Think about scenarios where you had to demonstrate vigilance or leadership—these stories will make you stand out!
✨Tip Number 4
Show your passion for customer service! In your conversations, highlight your experience in high-traffic environments and how you’ve positively impacted customer experiences. It’s all about making that connection!
We think you need these skills to ace Relief Security & Safety Ambassador
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Relief Customer Security & Safety Ambassador role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Wilson James
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Customer Security & Safety Ambassador. Familiarise yourself with the key duties like maintaining a visible security presence and handling emergencies. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with a diverse range of customers, be prepared to share examples of your previous customer service experiences. Highlight situations where you effectively managed interactions in high-pressure environments, as this will show your ability to stay calm and professional.
✨Demonstrate Attention to Detail
Attention to detail is crucial in security roles. During the interview, discuss how you've successfully identified and addressed potential issues in past positions. You might want to mention specific instances where your vigilance made a difference, showcasing your proactive approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to lead during emergencies. Think about how you would handle various situations, such as an incident requiring immediate action or managing access during an event. Practising these scenarios will help you feel more confident.
