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- Tasks: Assist passengers with reduced mobility at Gatwick Airport, ensuring a smooth transfer experience.
- Company: Join Wilson James, a leader in aviation services with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support including online GP access.
- Why this job: Be part of a dynamic team, making a real difference in passenger experiences at the airport.
- Qualifications: Customer service experience and a full driving license (categories C & D) required; training provided.
- Other info: Flexible 4 on 4 off shifts with a competitive pay rate of £15.94 per hour.
Ramp Agent
Permanent Part Time
Location: Gatwick Airport.
Hours: 4 on 4 off shift pattern, 21 hours a week
Pay: £15.94 hourly rate
Are you looking for a new and exciting role? Join our team at Gatwick Airport as a Ramp Agent. You will be working as a member of the Passengers Services team, you will drive the company\’s ambi-lifts or minibuses on the airfield to the aircraft to transfer passengers with reduced mobility or from the aircraft to the terminal building or from the terminal building to the aircraft.
About the Role:
As a Ramp Agent, you will be responsible for:
Why Join Us?
What we are looking for:
Essential:
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James\’ commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
Ramp Agent employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ramp Agent
✨Tip Number 1
Familiarise yourself with the specific duties of a Ramp Agent at Gatwick Airport. Understanding the role's responsibilities, such as assisting passengers with reduced mobility and providing baggage assistance, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any customer service experience you have, especially in high-pressure environments. Being able to showcase your ability to remain calm and professional while assisting passengers will set you apart from other candidates.
✨Tip Number 3
If you have experience driving larger vehicles or working in an airport setting, make sure to mention this in conversations or networking opportunities. This can give you an edge, as it aligns closely with the job requirements.
✨Tip Number 4
Prepare for potential scenarios you might face on the job, such as emergencies or assisting passengers with special needs. Practising how you would handle these situations can help you feel more confident and ready for the interview process.
We think you need these skills to ace Ramp Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any previous roles that involved driving or working in an airport environment. Emphasise skills like communication and empathy, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle special assistance needs. Mention your driving experience and how you can contribute to the team at Gatwick Airport.
Highlight Relevant Skills: In your application, clearly outline your basic IT skills and ability to produce clear verbal and written reports. These are essential for completing paperwork and communicating effectively with passengers and colleagues.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important in a customer-facing role.
How to prepare for a job interview at Wilson James
✨Showcase Your Customer Service Skills
As a Ramp Agent, you'll be interacting with passengers who may need special assistance. Highlight your previous customer service experience and provide examples of how you've handled challenging situations with empathy and professionalism.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with team members and passengers, especially in high-pressure situations. Practice clear and concise responses to potential interview questions.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in airport operations. Research the basic safety protocols related to assisting passengers and driving on the airfield. Showing that you understand the importance of safety can set you apart from other candidates.
✨Prepare for Practical Scenarios
You may be asked to demonstrate your ability to handle specific scenarios during the interview. Think about how you would assist a passenger with reduced mobility or manage an emergency situation. Practising these scenarios can help you feel more confident.