Rail Security and Trolley Operative

Rail and Trolley Security Operative Permanent

Location: Heathrow Airport

Hours: Full time, 4 on, 2 off, shifts vary between 04:00 - 00:00

Pay: £14.80 ph

Are you looking for a new and exciting role? Join our team at Heathrow Airport as a Rail and Trolley Security Operative.

Security & Trolley Officers play a vital role in keeping Heathrow's rail stations safe, welcoming and operational. Working across the Central Terminal Area, Terminal 4 and Terminal 5 platforms, you will carry out security sweeps, manage passenger trolleys and deliver exceptional customer service to travellers, colleagues and our client. This is a highly visible, customer‑facing role where your vigilance and professionalism help maintain safety and smooth passenger flow at one of the world's busiest airports.

About the Role:

• Manage passenger trolleys by clearing exits, collecting them from platforms and returning them to holding areas.
• Carry out security sweeps in line with the Station Security Plan.
• Patrol stations to identify unattended items, assess behaviour and elevate concerns appropriately.
• Check seals on critical equipment and emergency exits, reporting and escalating any issues.
• Maintain a polite, friendly and professional manner with passengers, colleagues and the client.
• Apply HOT principles confidently when assessing suspicious items.
• Report any damage or defects that may compromise safety or security.
• Stay alert to activity on site, reporting risks, suspicious behaviour or emergencies immediately.
• Assist with customer service duties, including Meet & Assist support during station closures.
• Complete incident reports, equipment checks and other operational tasks as directed by station management.

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible. When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for:

• Strong customer service skills with confidence engaging the public.
• Ability to remain calm, clear‑headed and decisive under pressure or in emergencies.
• Basic IT skills for reporting and communication tasks.
• Clear verbal and written communication skills for accurate reporting.
• High standard of personal presentation and professionalism.
• Reliable, punctual and committed to maintaining strong attendance.
• Ability to work effectively as part of a team.
• Comfortable dealing with a wide range of public interactions, including challenging situations.
• Understanding of equality, diversity and inclusion in relation to passenger needs.
• Genuine interest in and commitment to the work of Wilson James and its clients.

Qualifications

• Essential: SIA Security Guarding Licence (SG) or above
• Desirable: AED/Defibrillator certificate

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace. Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

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