At a Glance
- Tasks: Lead workforce planning, compliance, and financial administration for a high-profile security operation.
- Company: Join the London Museum, a leading cultural institution with a vibrant team culture.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle benefits, and access to mental health support.
- Other info: Great progression opportunities and a welcoming team environment await you.
- Why this job: Make a real impact in a senior role while ensuring safety and exceptional visitor experiences.
- Qualifications: Experience in compliance, scheduling, finance, and strong organisational skills required.
The predicted salary is between 45000 - 45000 £ per year.
The London Museum is one of the UK's leading cultural institutions, home to collections of global importance and visited by millions each year. Behind the scenes, a highly professional security operation ensures the safety of people, protection of priceless artefacts, and delivery of an exceptional visitor experience. We are now seeking a highly organised and driven Operations Support Manager to play a pivotal role in supporting the successful delivery of this high-profile contract. This is a senior leadership position at the heart of the operation - bringing together workforce planning, compliance, finance, and governance to ensure everything runs seamlessly.
About the Role:
- Lead all workforce scheduling and planning activities, ensuring optimal staffing levels at all times
- Manage rotas, absence, leave, vacancies, and contingency planning to maintain operational resilience
- Oversee recruitment processes, onboarding, vetting, and workforce administration activities
- Drive and manage contract compliance, ensuring alignment with policies, SOPs, and regulatory standards
- Support payroll, invoicing, and financial administration, ensuring accuracy and commercial control
- Maintain and monitor compliance records, audit documentation, and corrective action tracking
- Coordinate and monitor training programmes, ensuring all staff meet mandatory requirements
- Manage uniform, equipment, and asset processes, ensuring availability, accuracy, and cost control
- Produce detailed reports, KPIs, and management information to support decision-making and performance
- Act as a central coordination hub, liaising with internal departments, stakeholders, and operational teams
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
- Proven experience in compliance, administration, scheduling, finance, or contract support roles
- Strong background in workforce planning, rota management, and resource allocation
- Experience managing payroll, invoicing, and financial processes within a contract environment
- Excellent knowledge of compliance, audit processes, and regulatory requirements
- Advanced Microsoft Office skills, particularly Excel, with strong analytical capability
- Exceptional organisational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills across all levels of an organisation
- High level of attention to detail, accuracy, and ability to manage confidential information
- Understanding of employment legislation, workforce management, and SIA compliance requirements
- Proactive, solutions-focused mindset with a commitment to continuous improvement
Desirable (but not essential):
- Experience within a museum, cultural, or visitor attraction environment
- Knowledge of ISO, NSI, or industry quality standards
- Experience supporting large-scale contracts or mobilisation activity
- Health & Safety knowledge or qualifications
Equal Opportunities
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Operations Support Manager employer: Wilson James
At Wilson James, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values employee growth and development. As an Operations Support Manager at the London Museum, you will benefit from comprehensive training opportunities, a generous annual leave entitlement, and lifestyle benefits that enhance your well-being. Join our dedicated team in a prestigious cultural institution where your contributions will directly impact the safety and experience of millions of visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operations Support Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operations Support Manager candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the Operations Support Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
