Security Operations Support Manager
Permanent
Location: London
Hours: Full time, 40 hours a week, Monday - Friday
Pay: £45,000 pa
The London Museum is one of the UK's leading cultural institutions, home to collections of global importance and visited by millions each year. Behind the scenes, a highly professional security operation ensures the safety of people, protection of priceless artefacts, and delivery of an exceptional visitor experience.
We are now seeking a highly organised and driven Operations Support Manager to play a pivotal role in supporting the successful delivery of this high-profile contract. This is a senior leadership position at the heart of the operation - bringing together workforce planning, compliance, finance, and governance to ensure everything runs seamlessly.
About the Role:
You will:
- Lead all workforce scheduling and planning activities, ensuring optimal staffing levels at all times
- Manage rotas, absence, leave, vacancies, and contingency planning to maintain operational resilience
- Oversee recruitment processes, onboarding, vetting, and workforce administration activities
- Drive and manage contract compliance, ensuring alignment with policies, SOPs, and regulatory standards
- Support payroll, invoicing, and financial administration, ensuring accuracy and commercial control
- Maintain and monitor compliance records, audit documentation, and corrective action tracking
- Coordinate and monitor training programmes, ensuring all staff meet mandatory requirements
- Manage uniform, equipment, and asset processes, ensuring availability, accuracy, and cost control
- Produce detailed reports, KPIs, and management information to support decision-making and performance
- Act as a central coordination hub, liaising with internal departments, stakeholders, and operational teams
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
- Proven experience in compliance, administration, scheduling, finance, or contract support roles
- Strong background in workforce planning, rota management, and resource allocation
- Experience managing payroll, invoicing, and financial processes within a contract environment
- Excellent knowledge of compliance, audit processes, and regulatory requirements
- Advanced Microsoft Office skills, particularly Excel, with strong analytical capability
- Exceptional organisational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills across all levels of an organisation
- High level of attention to detail, accuracy, and ability to manage confidential information
- Understanding of employment legislation, workforce management, and SIA compliance requirements
- Proactive, solutions-focused mindset with a commitment to continuous improvement
Desirable (but not essential)
- Experience within a museum, cultural, or visitor attraction environment
- Knowledge of ISO, NSI, or industry quality standards
- Experience supporting large-scale contracts or mobilisation activity
- Health & Safety knowledge or qualifications
Equal Opportunities
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
