At a Glance
- Tasks: Support operations across the Midlands, ensuring high service standards and employee welfare.
- Company: Join Wilson James, a leading managed service provider with over 30 years of experience.
- Benefits: Enjoy 25 days annual leave, health support, and company-funded training opportunities.
- Other info: Opportunities for career development and internal mobility within a supportive team.
- Why this job: Make a real impact on client relationships and operational success in a dynamic environment.
- Qualifications: Experience in operations or customer-facing roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 29700 - 36300 £ per year.
- Deputy Regional Operations Manager
- Midlands Region | Full Time | Company Vehicle/Travel Required
Are you an experienced operations professional who enjoys building strong client relationships, supporting frontline teams, and ensuring high service standards across multiple sites?We are looking for a Deputy Regional Operations Manager to support our Regional Operations Manager in delivering operational excellence across the Midlands region.
This is a varied and people-focused role, ideal for someone who thrives in a fast-paced environment and is passionate about employee welfare, client satisfaction, and operational performance.
About the Role
As Deputy Regional Operations Manager, you will play a key role in supporting the day-to-day management of multiple sites across the region.
You will regularly visit sites, engage with clients, support employees, and help ensure operational standards, compliance, and service delivery are consistently maintained.
You will also act as the first-line manager for employees working at locations without a dedicated Site Manager or Supervisor, providing leadership, guidance, and support whenever required.
Key Responsibilities
- Support the Regional Operations Manager with the delivery of operations across the Midlands region.
- Act as the first-line manager for teams based at sites without on-site management.
- Conduct regular site visits to support employee welfare and operational performance.
- Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction.
- Produce reports and provide feedback following site visits.
- Assist with the onboarding, induction, and integration of new team members.
- Monitor compliance with health and safety standards and company procedures.
- Identify, elevate, and help resolve operational issues and risks.
- Maintain accurate records and operational documentation.
- Conduct disciplinary investigations and meetings where required.
- Promote company values, policies, and best practices across all sites.
What We're Looking For
We're seeking a motivated and organised individual with excellent communication skills and a proactive approach to problem-solving.
Essential Requirements
- Experience in an operational, supervisory, or customer-facing environment.
- Strong interpersonal and stakeholder management skills.
- Ability to work independently and manage a regional workload effectively.
- Excellent verbal and written communication skills.
- Strong organisational and reporting capabilities.
- Ability to remain calm and professional in challenging situations.
- Basic IT skills.
- Understanding of health and safety and employee welfare principles.
- Full UK Driving Licence.
- Willingness to travel regularly throughout the region.
- First Aid at Work Certificate.
- SIA Licence (or willingness to obtain one, fully funded by the company).
Desirable
- Previous experience within security, facilities management, or related operational environments.
- Experience using reporting systems and operational management tools.
Why Join Us?
- Opportunity to work within a dynamic regional operations team.
- Company-funded SIA Licence training if required.
- Career development and progression opportunities.
- A supportive and collaborative working environment.
- The chance to make a real impact on staff welfare, client relationships, and operational success.
- Annual leave entitlement of 25 days
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Discounts on hundreds of retail sites
- Cycle to Work scheme
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames. co. uk/sustainability Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.
With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.
As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction.
Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Committed to promoting from within, we provide clear career pathways and continuous skill development.
Unlock your potential by applying for exciting internal opportunities and new challenge.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions
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Deputy Regional Operations Manager. in Milton Keynes employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Regional Operations Manager. in Milton Keynes
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We think you need these skills to ace Deputy Regional Operations Manager. in Milton Keynes
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Wilson James. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Wilson James
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Wilson James. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
