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- Tasks: Oversee daily operations at London Luton Airport, ensuring top-notch service and safety standards.
- Company: Join Wilson James, a leading managed service provider in aviation services.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Why this job: Be part of a dynamic team making a real impact in the aviation industry.
- Qualifications: Experience in team management and strong IT skills are essential.
- Other info: Opportunities for career growth and internal mobility await you!
The predicted salary is between 36000 - 60000 £ per year.
Permanent Full-Time role
Location: London Luton Airport
Hours: 4 on 4 off shift pattern working 06:00-18:00 / 18:00-06:00
Pay: £18.01 hourly rate
Are you looking for a new and exciting role? Join our team at London Luton Airport as a Duty Manager, playing a crucial role where you will be responsible for overseeing daily operational activities to ensure that service levels are not only met but exceeded. You will support and coordinate the PRM operation, monitor staffing levels and ensure the highest standards of health & safety while delivering excellent service to passengers requiring special assistance.
Responsibilities
- Ensure that all Airport Authority Service Level Agreements (SLAs) are consistently met and maintained.
- Take appropriate action where service and operational standards are not being met.
- Support, guide, and lead the team to ensure smooth operation of PRM services.
- Engage with airlines proactively in the event of service failures or significant events.
- Maintain compliance with Health & Safety Executive (HSE), Department for Transport (DfT), and Luton Airport Limited (LAL) regulations and operational procedures.
- Maintain effective customer contact, providing reports on service delivery and resolving any issues promptly.
- Implement and track key performance indicators (KPIs) for direct reports.
- Oversee the rostering of staff, ensuring adequate coverage and managing absences effectively.
Why Join Us
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites, Cycle to Work scheme.
What We Are Looking For
- Good IT skills, including Microsoft Outlook, Word, and Excel.
- Proven experience managing/supervising teams in an operational environment.
- Ability to work effectively under pressure and respond quickly in emergencies.
- Good verbal and written communication skills, with the ability to produce reports when required.
- Good leadership and people management skills, with the ability to inspire and motivate a team.
- Ability to work collaboratively as part of a team.
- Ability to handle customer interactions calmly and professionally.
- Full UK driving license (preferred).
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, Wilson James sustainability page is provided for reference.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.
Apply Now
Location: Luton Airport PRM, London Luton Airport, Airport Way, Luton, Bedfordshire, UK, LU2 9LU
Duty Manager in Luton employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at London Luton Airport. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Duty Managers. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your leadership skills during the interview! Be ready to share examples of how you've successfully managed teams and handled pressure in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Duty Manager in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in managing teams and operational environments, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've exceeded service levels or handled emergencies in the past to show off your leadership skills.
Showcase Your IT Skills: Since good IT skills are essential, mention your proficiency with Microsoft Outlook, Word, and Excel. If you have experience with any other relevant software, don’t forget to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Wilson James
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at London Luton Airport. Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards, especially in high-pressure situations.
✨Prepare for Customer Interaction Scenarios
Given the nature of the role, you'll likely face questions about handling customer interactions. Think of specific instances where you've dealt with challenging customers or service failures. Be ready to explain how you resolved these issues while maintaining professionalism and calmness.
✨Understand Health & Safety Regulations
Since compliance with health and safety regulations is crucial, brush up on relevant laws and procedures. Be prepared to discuss how you would ensure adherence to these standards in your daily operations. Showing that you prioritise safety will set you apart as a candidate who takes their responsibilities seriously.
