At a Glance
- Tasks: Lead and support teams to deliver exceptional passenger services at Luton Airport.
- Company: Join Wilson James, a leader in aviation services with over 30 years of experience.
- Benefits: Enjoy competitive pay, generous leave, lifestyle perks, and health support.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real difference in passengers' journeys while developing your leadership skills.
- Qualifications: Experience in team management, strong leadership, and excellent communication skills required.
The predicted salary is between 18.84 - 18.84 £ per hour.
Permanent
Are you a passionate people leader who thrives in a fast-paced operational environment? We are looking for a proactive and organised
Duty Manager to support the delivery of exceptional Passenger Reduced Mobility (PRM) services at London Luton Airport.
In this role, you will oversee daily operations, lead terminal and ramp teams, ensure service level agreements are consistently achieved, and maintain the highest standards of safety, compliance and customer care.
This is an excellent opportunity for an experienced supervisor who enjoys making a real difference to passengers' journeys while developing and motivating operational teams.
About The Role
- Lead and support terminal and ramp teams to ensure the safe and efficient delivery of PRM services.
- Monitor operational performance and take immediate action to address service shortfalls and operational challenges.
- Ensure Airport Authority Service Level Agreements (SLAs) and operational standards are consistently achieved or exceeded.
- Manage staffing levels, rostering, attendance and absence management to maintain adequate operational coverage.
- Build and maintain effective relationships with airlines, airport stakeholders and clients, responding proactively to service issues.
- Oversee compliance with Health & Safety, Department for Transport, airport and company procedures, promoting a safety-first culture.
- Conduct audits, inspections and incident investigations, producing accurate reports and recommendations for senior management.
- Support staff training, coaching and development while ensuring excellent customer service for all passengers, particularly those requiring special assistance.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
- What We Are Looking For
- Proven experience in a supervisory or team management role within an operational environment.
- Strong leadership skills with the ability to motivate, develop and inspire teams to achieve high performance.
- Excellent communication skills, both written and verbal, with the ability to prepare reports and liaise with multiple stakeholders.
- Good IT skills, including Microsoft Outlook, Word and Excel.
- Ability to remain calm under pressure and make effective decisions in emergency or time-critical situations.
- Strong customer service skills with the ability to handle sensitive situations professionally and empathetically.
- Good understanding of health and safety responsibilities and commitment to safe working practices.
- Reliable, professional and team-focused, with excellent attendance, punctuality and a strong sense of accountability.
Desirable
- Previous airport, airline or aviation-related experience.
- Full UK Driving Licence.
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
- Please Note
- Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames. co. uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.
With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.
As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction.
Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Committed to promoting from within, we provide clear career pathways and continuous skill development.
Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.
- London Luton Airport, Airport Way, Luton, Bedfordshire, UK, LU2 9LU
- #J-18808-Ljbffr
Aviation Duty Manager in Luton employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Aviation Duty Manager in Luton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Wilson James.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Wilson James. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Aviation Duty Manager in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Wilson James, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Wilson James and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Wilson James. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Wilson James
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Wilson James.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Wilson James.
