At a Glance
- Tasks: Support security operations and ensure a positive experience for everyone on-site.
- Company: Join Wilson James, a leader in security services with a focus on inclusivity.
- Benefits: Earn £16.00 per hour with lifestyle perks, health support, and training opportunities.
- Other info: Flexible zero hours role with opportunities for progression and personal development.
- Why this job: Be part of a dynamic team ensuring safety at exciting events while developing your skills.
- Qualifications: Must have Door Supervisor and CCTV Licences, plus great customer service skills.
The predicted salary is between 16 - 16 £ per hour.
Security Support Officer / Control Room Operator
Permanent Location: King Street, London Hours: Zero hours, variable shift (days and nights) Pay: £ 16.00 per hour
About the Role
The Security Support Officer / Control Room Operator plays a key role in supporting the safe, secure and professional delivery of events and day‑to‑day security operations, while also contributing to a positive customer experience for employees, clients, visitors, contractors and guests.
- Engage confidently, professionally and positively with employees, clients, visitors, contractors and guests, ensuring a welcoming and reassuring security presence at all times.
- Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow, front‑of‑house activity and general support where required.
- Conduct regular patrols, checks and site observations, ensuring that any concerns are reported promptly and appropriate action is taken.
- Operate CCTV systems to monitor internal and external activity around the premises in line with the Client and Wilson James CCTV policies and procedures.
- Operate within the Security Control Room, ensuring the security of the room, its equipment, systems, records and data.
Benefits
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
Qualifications
- Door Supervisor Licence.
- CCTV Licence.
- Previous experience in a security, control room, customer service, hospitality, events or front‑of‑house environment.
- Excellent customer service and engagement skills, with the ability to interact confidently and professionally with a wide range of people.
- Good observational skills and the ability to identify, assess and report potential risks or concerns.
- Ability to manage confidential information and security‑related data with discretion and professionalism.
Equal opportunities statement
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- For information about Wilson James' commitment to Equality, Diversity and Inclusion,
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Zero Hours Support Officer / Control Room Operator in London
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Wilson James. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Wilson James. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Wilson James! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Zero Hours Support Officer / Control Room Operator in London
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Wilson James. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Wilson James specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Wilson James, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Wilson James.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
