At a Glance
- Tasks: Support events with a focus on security and customer service, ensuring a positive experience for all.
- Company: Join Wilson James, a leader in event support and security services.
- Benefits: Earn £16.00 per hour with lifestyle perks, training, and health support.
- Other info: Flexible zero-hour shifts available on days and weekends.
- Why this job: Be part of exciting events while enhancing your skills and making a difference.
- Qualifications: SIA Licence required; customer service experience is a plus.
The predicted salary is between 16 - 16 £ per hour.
Permanent
Location
King Street, London
Hours
Zero hours/ various shift (days and weekend)
Pay
Join Our Team as a Support Officer
Support Officer plays a key role in supporting the safe, secure and professional delivery of events, while also contributing to a positive customer experience for employees, clients, visitors and guests.
The role requires a confident, approachable and proactive individual who can balance security awareness with excellent customer service and engagement.
About The Role
- Engage confidently, professionally and positively with employees, clients, visitors and guests, ensuring a welcoming and reassuring security presence at all times.
- Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow and general support where required.
- Maintain a visible and approachable presence, using proactive engagement to help prevent issues from escalating and to support a safe and positive event experience.
- Support the delivery of security operations by logging, escalating and reporting all incidents, including health and safety matters, using the Client's reporting software and agreed site processes.
- Conduct regular patrols and checks of assigned areas, ensuring that any concerns are reported promptly and appropriate action is taken.
- Support front‑of‑house and event teams where required, helping to maintain good communication, smooth visitor movement and a consistent standard of service.
Why Join Us?
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
- What We Are Looking For
- Door Supervisor SIA Licence.
- Previous experience in a customer service, hospitality, events, front‑of‑house or security environment.
- Strong communication and engagement skills, with the ability to interact confidently with a wide range of people.
- Ability to think and act quickly, calmly and appropriately during emergencies or under pressure.
- Good observational skills and the ability to identify and report potential risks or concerns.
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- For information about Wilson James' commitment to Equality, Diversity and Inclusion,
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Zero Hour Support Officer (Days & Weekends) in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Zero Hour Support Officer (Days & Weekends). Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Zero Hour Support Officer (Days & Weekends) candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the Zero Hour Support Officer (Days & Weekends) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Zero Hour Support Officer (Days & Weekends) in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
