At a Glance
- Tasks: Ensure safety and security at events while providing excellent customer service.
- Company: Join a leading security firm committed to diversity and inclusion.
- Benefits: Enjoy flexible hours, competitive pay, and great lifestyle perks.
- Other info: Opportunities for training and career progression available.
- Why this job: Be part of a dynamic team making a real difference in security.
- Qualifications: Must have Door Supervisor and CCTV Licences; customer service experience is a plus.
The predicted salary is between 16 - 16 £ per hour.
Security Support Officer / Control Room Operator
Permanent Location: King Street, London Hours: Zero hours, variable shift (days and nights) Pay: £ 16.00 per hour
About the Role
The Security Support Officer / Control Room Operator plays a key role in supporting the safe, secure and professional delivery of events and day‑to‑day security operations, while also contributing to a positive customer experience for employees, clients, visitors, contractors and guests.
- Engage confidently, professionally and positively with employees, clients, visitors, contractors and guests, ensuring a welcoming and reassuring security presence at all times.
- Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow, front‑of‑house activity and general support where required.
- Conduct regular patrols, checks and site observations, ensuring that any concerns are reported promptly and appropriate action is taken.
- Operate CCTV systems to monitor internal and external activity around the premises in line with the Client and Wilson James CCTV policies and procedures.
- Operate within the Security Control Room, ensuring the security of the room, its equipment, systems, records and data.
Benefits
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
Qualifications
- Door Supervisor Licence.
- CCTV Licence.
- Previous experience in a security, control room, customer service, hospitality, events or front‑of‑house environment.
- Excellent customer service and engagement skills, with the ability to interact confidently and professionally with a wide range of people.
- Good observational skills and the ability to identify, assess and report potential risks or concerns.
- Ability to manage confidential information and security‑related data with discretion and professionalism.
Equal opportunities statement
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- For information about Wilson James' commitment to Equality, Diversity and Inclusion,
- #J-18808-Ljbffr
Security Support Officer / Control Room Operator in London employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Security Support Officer / Control Room Operator in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Support Officer / Control Room Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Wilson James
Don’t forget to apply for the Security Support Officer / Control Room Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Security Support Officer / Control Room Operator in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
