At a Glance
- Tasks: Ensure safety and security across the vibrant Kings X Estate while providing excellent customer service.
- Company: Join Wilson James, a leader in security services with a focus on community engagement.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and access to mental health support.
- Other info: Great progression opportunities and a welcoming team culture await you!
- Why this job: Be part of a dynamic team making a real difference in public safety and community interaction.
- Qualifications: Strong customer service skills and a reliable, enthusiastic approach are essential.
The predicted salary is between 15.95 - 15.95 £ per hour.
Buildings Relief Officer
Permanent Location: London Hours: Full time – varied shifts 42hrs per week Pay: £15.95 per hour
Join Our Team as a Buildings Relief Officer!
Are you a vigilant and dedicated professional looking for a step up in your Security career?
Working across the Kings X Estate a large, vibrant hub with a cluster of offices, public spaces, entertainment and shops you will be responsible for the safety and security of the area.
This is a fantastic opportunity to be part of a great team and working with the local community and tourists that visit the area.
The Buildings Relief Officer plays a vital role in maintaining public safety, security and smooth operation of the estate.
This is a high-visibility role requiring strong security awareness and excellent customer service skills.
Officers are responsible for external patrols, incident response, access control, and supporting visitors across the estate, working in all weather conditions both independently and as part of a wider security team.
The highest level of professional standards and consistent approach to ensuring a positive customer experience.
About the Role
As a Buildings Relief Officer! you will be responsible for
- Provide a visible, professional presence and deliver excellent customer service during all interactions.
- Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.
- Collaborate with other security personnel and estate staff to ensure seamless service delivery.
- Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
- Maintain accurate entry logs or digital records for all arrivals and departures.
- Liaise with loading dock coordinators, facilities staff, and tenant representatives to manage site activity.
- Respond to loading bay alarms, hazards, or unauthorised access events.
- Monitor CCTV, access control, lift alarms, and life safety systems within the Fire Control Centre.
- Assist with visitor and contractor check-in procedures using access control or booking systems.
- Liaise with building staff, contractors, and tenants in a professional and helpful manner.
- Report facilities or maintenance issues through the building management system.
- Ensure secure handover and logging of keys, radios, and access credentials at start and end of shift.
- Respond promptly to alarm activations and escape appropriately according to site protocols
Why join us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to work scheme
What we are looking for
- Exceptional Customer service skills and verbal communication
- Enthusiastic professional approach
- Be punctual and reliable
- A team player and have good personal presentation
- Flexible approach to their work
- Excellent communication and interpersonal skills.
- Customer-focused with the ability to remain calm in emergencies.
- Strong situational awareness and sound judgment.
- Ability to work independently and as part of a team.
- Previous security experience (beneficial).
- Knowledge of the estate layout and procedures/facilities (beneficial).
- Ability to follow instructions and respond effectively under pressure.
- SIA – DS & CCTV
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- For information about Wilson James' commitment to Equality, Diversity and Inclusion,
- #J-18808-Ljbffr
Security Support Officer- Buildings in London employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Security Support Officer- Buildings in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Support Officer- Buildings. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Support Officer- Buildings candidates.
✨Directly Apply to Wilson James
Don’t forget to apply for the Security Support Officer- Buildings role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Security Support Officer- Buildings in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
