At a Glance
- Tasks: Ensure safety and provide exceptional customer service in a luxury retail environment.
- Company: Join Wilson James, a leader in premium security services with a supportive team culture.
- Benefits: Competitive pay, career development, health support, and lifestyle perks.
- Other info: Dynamic workplace with opportunities for growth and diverse client interactions.
- Why this job: Be the welcoming face of luxury retail while ensuring a safe and professional atmosphere.
- Qualifications: SIA licence, strong communication skills, and a passion for customer service.
The predicted salary is between 15 - 15 £ per hour.
Security Officer - Luxury Retail
Permanent
Location: Kings Cross, London
Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.02pm
Are you currently working in retail, hospitality, hotels, leisure, events, customer service or front-of-house roles and looking for your next career move?
A high-end retail security officer with experience operating within a corporate business district brings a unique combination of customer service excellence, security awareness, and professionalism.
Having worked in prestigious retail environments and fast-paced commercial locations, they are skilled at protecting high-value assets, managing access control, monitoring CCTV systems, and responding effectively to incidents while maintaining a welcoming and discreet presence.
Their experience liaising with corporate employees, executives, clients, and members of the public ensures they can uphold the highest standards of service and security, making them an ideal candidate for luxury retail and premium business environments where appearance, communication, and attention to detail are essential.
If you're the type of person who enjoys helping people, solving problems, remaining calm under pressure and providing first-class service, we'd love to hear from you.
About the Role
As one of the first people visitors, staff and contractors will meet, you'll play a key role in creating a professional, welcoming and safe environment.
Your responsibilities will include
- Delivering an outstanding customer experience to all visitors and occupants.
- Meeting and greeting guests, staff and contractors.
- Providing information, support and assistance across the campus.
- Managing access control and issuing visitor and contractor passes.
- Conducting internal and external patrols.
- Responding professionally to incidents, alarms and emergencies.
- Supporting evacuation and health & safety procedures when required.
- Maintaining accurate reports and security records.
- Acting as a visible and reassuring presence across the site.
You'll be someone who
- Delivers exceptional customer service naturally.
- Enjoys interacting with people from all backgrounds.
- Communicates confidently and professionally.
- Remains calm and solution-focused under pressure.
- Takes pride in their appearance and professionalism.
- Works well both independently and as part of a team.
- Has a strong sense of responsibility, integrity and reliability.
- Is comfortable being active and visible throughout the working day.
Essential Requirements
- Valid SIA Door Supervisor or Security Guarding Licence.
- Excellent verbal and written communication skills.
- Strong customer service experience.
- Flexible, professional and dependable approach.
- Desirable Experience
- First Aid qualification.
- Hospitality or luxury customer service experience.
- Key holding experience.
- Experience working in large public-facing environments.
Why Join Us?
This is an opportunity to work at one of London's most impressive new campuses, where customer experience and safety go hand in hand.
We offer
- A professional and supportive team environment.
- Career development opportunities.
- Ongoing training and development.
- The chance to build a long-term career in a premium customer-focused security environment.
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Uniform and full induction provided
- Cycle to Work scheme
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion,
James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.
With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.
As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction.
Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Committed to promoting from within, we provide clear career pathways and continuous skill development.
Unlock your potential by applying for exciting internal opportunities and new challenge.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions
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Luxury Retail Officer in London employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and career development. As a Logistics Chargehand at Hinkley Point C, you will benefit from a permanent contract with varied shifts, allowing for a balanced work-life dynamic while leading a dedicated team in a vital construction project.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Retail Officer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Luxury Retail Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Wilson James
Don’t forget to apply for the Luxury Retail Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace Luxury Retail Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
