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- Tasks: Be the go-to person for fire, health, and safety at a vibrant museum.
- Company: Join Wilson James, a leader in security and customer service for over 30 years.
- Benefits: Enjoy flexible shifts, health perks, and opportunities for personal growth.
- Why this job: Make a real difference while ensuring safety and providing top-notch customer service.
- Qualifications: Customer service skills and ability to think quickly in emergencies are essential.
- Other info: Great career advancement opportunities with a focus on internal mobility.
The predicted salary is between 30000 - 42000 £ per year.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
We are looking for an Emergency Response Officer to join us at our client site in South West London. Our site is a museum dedicated to applied arts and specialises in objects by and for children. As an Emergency Response Officer you will be an initial point of contact for all daily operational fire, health and safety and security related matters across the site, making an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.
A typical day in the life as an Emergency Response Officer:
- Work closely with the Contract Manager (East), Site Lead and Customer representative, manage and deliver the Customer's requirements.
- Be an initial point of contact for all daily operational fire safety, health and safety and security related matters across the site.
- Providing immediate response to first aid emergencies within the site and respond to and safety perform lift rescue as requested.
- Delivering health and safety toolbox talks with team members as directed by the Site Lead effectively.
- Carry out incident assessments and dynamic risk assessments.
What are we looking for?
- An ability and desire to acquire an excellent working knowledge of the building.
- Able to demonstrate excellent customer service skills.
- An ability to think and act quickly in emergencies or under pressure.
- Proven reliability including an ability to deliver high standards of both punctuality and attendance.
- A flexibility to work shifts including weekends.
- SIA Licence (DS).
- CCTV would be preferred but not essential.
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Emergency Response Officer in London employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wilson James on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response scenarios. Think about how you'd handle specific situations and be ready to showcase your quick thinking and customer service skills.
✨Tip Number 3
Show your passion for safety and customer service during the interview. Share examples from your past experiences that highlight your ability to respond effectively in emergencies and provide top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wilson James team.
We think you need these skills to ace Emergency Response Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Emergency Response Officer role. We want to see how your background aligns with our commitment to safety and customer service.
Showcase Your Customer Service Skills: Since providing exceptional customer service is key for us, don’t forget to include examples of how you've gone above and beyond in previous roles. This will help us see your potential impact on our clients.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This shows us you can communicate effectively under pressure.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wilson James
✨Know Your Stuff
Make sure you have a solid understanding of the role and the company. Research Wilson James, their values, and their approach to security and customer service. Familiarise yourself with emergency response protocols and be ready to discuss how your skills align with their needs.
✨Showcase Your Customer Service Skills
As an Emergency Response Officer, you'll need to provide exceptional customer service. Prepare examples from your past experiences where you've successfully handled difficult situations or provided support to customers. This will demonstrate your ability to stay calm under pressure.
✨Think on Your Feet
Expect scenario-based questions that assess your ability to respond in emergencies. Practice articulating your thought process in high-pressure situations. Highlight your quick thinking and decision-making skills, as these are crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or specific challenges the site faces. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.