At a Glance
- Tasks: Monitor CCTV feeds and record security queue times at Heathrow Airport.
- Company: Join Wilson James, a leader in aviation services with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Opportunities for career growth and skill development await you!
- Why this job: Make a real impact on passenger experience in a dynamic airport environment.
- Qualifications: Experience with CCTV monitoring and strong attention to detail required.
The predicted salary is between 30000 - 31000 £ per year.
Overview
Data Facilitator – Airport Operations (Heathrow) – Permanent
Location: Heathrow | Hours: Full time, 4 on, 4 off, shifts vary between 05:00 and 20:45, 12 hours shifts | Pay: £14.80 per hour
About the Role
We are looking for a detail-focused and proactive Data Facilitator to join a critical operational team at Heathrow Airport. This role plays a key part in ensuring security queue performance meets Civil Aviation Authority (CAA) standards, contributing directly to passenger experience and airport efficiency.
Working within a dynamic environment, you will use CCTV systems and data tools to monitor, record, and report queue times across multiple terminals—helping to maintain service quality and compliance across one of the world’s busiest airports.
Responsibilities
- Monitor live CCTV feeds to track and record security queue times across designated terminals and areas.
- Conduct retrospective reviews of queue performance, ensuring all data is entered accurately within required timeframes.
- Maintain and update operational systems (OPM) with queue time data and performance records.
- Escalate queue time breaches (over 10 minutes) promptly to the Airport Operations Centre.
- Respond to requests for queue time reviews within agreed service levels.
- Report and log CCTV faults or technical issues to ensure continuous system reliability.
- Support a professional and collaborative working environment, maintaining high standards of customer service.
- Remain vigilant to security risks, escalating concerns appropriately and supporting safety procedures.
Benefits
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – progression opportunities, eLearning courses, on-site training, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, Online GP for you and dependents, Financial support, Discounts on hundreds of retail sites, Cycle to Work scheme.
What we are looking for
- Experience working with CCTV monitoring in a live operational environment.
- Attention to detail with the ability to accurately record and analyse data.
- Clear and professional communication skills, both written and verbal.
- Ability to work under pressure and respond quickly to operational needs.
- Basic IT skills, including data input and confidence using operational systems.
- Good numeracy skills and ability to work with time-based performance data.
- Reliable, punctual, and able to maintain high standards of professionalism and presentation.
- Strong teamwork skills with the ability to remain calm and professional in a busy public-facing environment.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Compliance
An Access NI Disclosure Check will be required for this position.
Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Data Facilitator in London employer: Wilson James
Wilson James is an exceptional employer, offering a dynamic work environment at Heathrow Airport where you can play a vital role in enhancing passenger experience and airport efficiency. With a strong commitment to employee growth, we provide extensive learning and development opportunities, alongside a comprehensive benefits package that includes lifestyle perks, health and wellbeing support, and a focus on work-life balance. Join us to be part of a collaborative team dedicated to safety and service excellence in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Data Facilitator in London
✨Tip Number 1
Get to know the company! Research Wilson James and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience with CCTV monitoring and data analysis.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Data Facilitator in London
Some tips for your application 🫡
Show Off Your Attention to Detail:As a Data Facilitator, attention to detail is key! Make sure your application highlights your ability to accurately record and analyse data. Use specific examples from your past experiences to demonstrate this skill.
Communicate Clearly:We value clear communication, so ensure your written application is professional and easy to read. Avoid jargon and keep your language straightforward. This will show us that you can communicate effectively in a busy environment.
Tailor Your Application:Take the time to tailor your application to the role. Mention your experience with CCTV monitoring and how it relates to the responsibilities of the Data Facilitator position. This shows us you're genuinely interested and understand what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Wilson James
✨Know Your Data Tools
Familiarise yourself with the data tools and CCTV systems mentioned in the job description. Be ready to discuss your experience with similar technologies and how you've used them to monitor and report data effectively.
✨Demonstrate Attention to Detail
Prepare examples that showcase your attention to detail, especially in data recording and analysis. Think of situations where your meticulousness made a difference in your previous roles, particularly in high-pressure environments.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since communication is key in this role, consider rehearsing answers to common interview questions, focusing on how you can convey complex information simply and effectively.
✨Showcase Teamwork Skills
Be ready to share experiences that highlight your ability to work collaboratively under pressure. Discuss how you’ve contributed to a positive team environment and handled challenges while maintaining professionalism, especially in public-facing situations.
