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For Companies Control Room Team LeaderPermanent
Location: London
Hours: 4 on, 4 off days & nights 07.00am-19.00pm-19.00pm-07.00am
Pay: £20.95 per hour
Join Our Team as a Control Room Team Leader!
The Control Room Team Leader is responsible, with the Control Room Manager, to manage the performance and compliance of control room operations across the estate on a 24/7/365 basis. This role is the lead within the Control Room out of hours and will also step up to cover the Control Room Manager position as required. This includes overseeing multiple data sources, following escalation processes and making focused decisions in a live environment.
About The RoleAs a Control Room Team Leader, you will be responsible for:
Lead direct reports, responsible for their safety, welfare, performance and development
Support recruitment, induction, training and continuous development activity
Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution.
Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR.
Support the wider team prioritising resources, resolving gaps and responding to customer requests.
Benefits
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
Access to an Online GP for you and your dependents.
Financial support.
Discounts on hundreds of retail sites.
What We Are Looking For
Minimum 2–3 years in a Control Room environment.
Strong understanding of estate-scale control room operations and security systems.
Demonstrated ability to lead teams, manage performance, and ensure procedural compliance.
Strong analytical and problem‐solving skills in live and post‐incident contexts.
Familiarity with GDPR, evidence handling, and incident audit procedures.
Comfortable liaising with emergency services and high-level stakeholders.
Excellent communication and documentation skills.
DS & CCTV licence.
Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Equal Opportunity EmployerWilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
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Contact Detail:
Wilson James Recruiting Team