Loading Bay Supervisor

Location: London. Hours: Full time, 42 hours a week, 4 on, 4 off, Monday - Sunday, days only, 6am - 6pm (may require late nights if required). Pay: £16.00 per hour.

The London Museum is one of the United Kingdom's most iconic cultural institutions - home to world-class collections and visited by people from across the globe. Behind every exhibition, delivery, and carefully handled artefact is a dedicated operational team ensuring everything moves safely, securely, and seamlessly.

About the Role

We are seeking a confident and highly capable Loading Bay Supervisor to lead and manage this critical operational area. This is a unique opportunity to take ownership of a fast‑paced, high‑profile environment where safety, coordination, and professionalism are essential to the Museum's success.

• Lead and supervise all day‑to‑day Loading Bay operations, ensuring activities are safe, secure, and well‑controlled.
• Coordinate vehicle movements, deliveries, collections, and contractor access in line with site procedures.
• Manage access control, ensuring all documentation, authorisations, and passes are verified and recorded.
• Monitor operational activity, identify risks, and take prompt action to resolve or escalate issues.
• Supervise and brief security officers, ensuring clear task allocation and effective shift handovers.
• Enforce traffic management, safety procedures, and compliance with site rules for all drivers and contractors.
• Promote high standards of health & safety, challenging unsafe behaviours and ensuring safe systems of work.
• Lead initial response to incidents and emergencies within the Loading Bay, ensuring accurate reporting and escalation.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, training on site, apprenticeships, and in‑house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists. Access to an Online GP for you and your dependents. Financial support. Discounts on hundreds of retail sites.
• Progression opportunities – many of our team go on to senior and site management roles.
• A welcoming, respectful team culture.
• Uniform and full induction provided.
• Cycle to Work scheme.

What we are looking for

• Valid SIA Door Supervisor Licence.
• Proven supervisory experience within security, logistics, facilities, or a similar operational environment.
• Ability to confidently lead, organise, and motivate teams in a busy, fast‑moving setting.
• Experience coordinating deliveries, contractor activity, and vehicle movements.
• Strong communication skills with the ability to engage professionally with a wide range of stakeholders.
• Good written skills, including accurate incident reporting, logs, and operational documentation.
• Knowledge of health & safety principles and commitment to safe working practices.
• Calm, professional, and decisive approach when working under pressure.

Desirable (but not essential)

• Banksperson / Vehicle Marshal qualification.
• Experience in a museum, heritage, or visitor attraction environment.
• First Aid qualification or knowledge of emergency procedures.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.