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- Tasks: Manage alarm activity and support incident resolution in a fast-paced environment.
- Company: Wilson James is a leading managed service provider in security and logistics with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, training opportunities, and health support.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in operational security.
- Qualifications: Experience in incident management or call centres; strong customer service and Microsoft Office skills required.
- Other info: This role includes a Saturday shift every 3 weeks and offers on-call support after training.
The predicted salary is between 29000 - 42000 £ per year.
Intelligence and Incident Response Team Coordinator
Permanent
Location: Milton Keynes
Hours: Full Time, 45 hours per week, 5 days a week
Pay: £14.02 per hour
Join Our Team as an Intelligence and Incident Response Team Coordinator !
Are you looking to start your career in the Security and Intelligence industry? This is a fantastic opportunity to join a specialist Command Centre Team within our industry-leading Security Operations Centre (SOC), supporting one of our prestigious contract as an Intelligence and Incident Response Coordinator.
Working in a fast-paced and dynamic environment, the coordinator will be responsible for responding to and managing alarm activity, supporting incident resolution, and ensuring compliance with both Wilson James and Santander standards. This role is ideal for someone analytical, compliance-led, and calm under pressure, with strong customer service and communication skills.
If you\’re a motivated individual with a keen eye for detail and a passion for operational security, we want to hear from you.
About the Role:
As an Intelligence and Incident Response Team Coordinator you will be responsible for:
- Responsible for the incident management of both the Head Office and Retail Estates as a result of alarm activations.
- The first port of call for all internal and external escalation.
- Working alongside our client Security Management (Strategic partners)
- Respond to all alarms and customer calls within strict target guidelines.
- Following appropriate training will demonstrate a competent understanding of the systems used in the SCC.
- Proactively be part of team-based problem-solving activities.
- Respond quickly to customer requests for information and action.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
What we are looking for:
- Incident management experience
- Call centre experience.
- Be able to promote and deliver excellent customer service.
- T. Skills and proficient in Microsoft Officer tools and applications.
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- CCTV licence is essential but willing to put the right person through for training
*This position is a Monday to Friday role, with a Saturday every 3 weeks. Once training is completed and competency is evident the candidate will join the on call rotation for out of hours support.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James\’ commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. #J-18808-Ljbffr
Intelligence and Incident Response Team Co-ordinator employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intelligence and Incident Response Team Co-ordinator
✨Tip Number 1
Familiarise yourself with incident management protocols and alarm response procedures. Understanding the basics of how to handle alarms and incidents will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Practising scenarios where you handle difficult situations calmly can help you stand out.
✨Tip Number 3
Gain a basic understanding of CCTV systems and their operation. If you can demonstrate knowledge in this area, it will show your commitment to the role and readiness to learn.
✨Tip Number 4
Network with professionals in the security industry. Engaging with current employees or attending relevant events can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Intelligence and Incident Response Team Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and customer service. Use specific examples that demonstrate your ability to handle pressure and respond quickly to emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational security and your analytical skills. Mention why you are interested in the role and how your background aligns with the responsibilities of the Intelligence and Incident Response Team Coordinator.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office tools and any call centre experience you have. If you have a CCTV licence or are willing to obtain one, make sure to mention this as it is essential for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Wilson James
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Intelligence and Incident Response Team Coordinator. Familiarise yourself with incident management, alarm response protocols, and customer service expectations to demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, prepare examples from your past experiences where you've successfully solved problems or made decisions under pressure. This will highlight your capability to think critically in a fast-paced environment.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss your previous experiences in delivering excellent customer service, especially in high-pressure situations. Use specific examples to illustrate how you handled challenging interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your response to emergencies or alarm activations. Practice articulating your thought process and decision-making steps clearly, as this will show your ability to act quickly and effectively in real-life situations.
