At a Glance
- Tasks: Ensure safety and customer service at Heathrow Airport's rail stations.
- Company: Join Wilson James, a leader in security and operational services.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Opportunities for training, progression, and a supportive work environment.
- Why this job: Be part of a dynamic team at one of the world's busiest airports.
- Qualifications: SIA Security Guarding Licence required; strong customer service skills essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
- Rail and Trolley Security Operative
- Permanent
| Location: Heathrow Airport | Hours: Full time, 4 on 2 off, shifts vary 04:00 - 00:00 | Pay: £13.85 ph
Join our team at Heathrow Airport as a Rail and Trolley Security Operative.
Security & Trolley Officers play a vital role in keeping Heathrow's rail stations safe, welcoming and operational.
Working across the Central Terminal Area, Terminal 4 and Terminal 5 platforms, you will carry out security sweeps, manage passenger trolleys and deliver exceptional customer service to travellers, colleagues and the client.
This is a highly visible, customer‑facing role where your vigilance and professionalism help maintain safety and smooth passenger flow at one of the world's busiest airports.
Responsibilities
- Manage passenger trolleys by clearing exits, collecting them from platforms and returning them to holding areas.
- Carry out security sweeps in line with the Station Security Plan.
- Patrol stations to identify unattended items, assess behaviour and elevate concerns appropriately.
- Check seals on critical equipment and emergency exits, reporting and escalating any issues.
- Maintain a polite, friendly and professional manner with passengers, colleagues and the client.
- Apply HOT principles confidently when assessing suspicious items.
- Report any damage or defects that may compromise safety or security.
- Stay alert to activity on site, reporting risks, suspicious behaviour or emergencies immediately.
- Assist with customer service duties, including Meet & Assist support during station closures.
- Complete incident reports, equipment checks and other operational tasks as directed by station management.
Benefits
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
- What We Are Looking For
- Strong customer service skills with confidence engaging the public.
- Ability to remain calm, clear‑headed and decisive under pressure or in emergencies.
- Basic IT skills for reporting and communication tasks.
- Clear verbal and written communication skills for accurate reporting.
- High standard of personal presentation and professionalism.
- Reliable, punctual and committed to maintaining strong attendance.
- Ability to work effectively as part of a team.
- Comfortable dealing with a wide range of public interactions, including challenging situations.
- Understanding of equality, diversity and inclusion in relation to passenger needs.
- Genuine interest in and commitment to the work of Wilson James and its clients.
Qualifications
- Essential: SIA Security Guarding Licence (SG) or above.
- Desirable: AED/Defibrillator certificate.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- For information about Wilson James' commitment to Equality, Diversity and
- Inclusion: https://wilsonjames. co. uk/sustainability
- #J-18808-Ljbffr
Rail Security and Trolley Operative in Hounslow employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
