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- Tasks: Ensure trolleys are collected and conduct security sweeps at Heathrow Airport.
- Company: Join Wilson James, a leader in security services.
- Benefits: Enjoy 5.6 weeks annual leave, health support, and lifestyle perks.
- Why this job: Be part of a dynamic team ensuring safety and customer service.
- Qualifications: Quick thinker under pressure with a passion for excellent service.
- Other info: Great opportunities for learning and career growth await you!
Join to apply for the Rail Security and Trolley Officer role at Wilson James. Permanent position at Heathrow Airport.
Hours: 40 hours per week – 9.5 hours per day with a 4 on/2 off shift pattern.
Pay: £13.85 per hour.
Responsibilities:
- Ensure the collection of trolleys from relevant points in the station and place them in required storage areas.
- Conduct a security sweep of the station every half hour of the shift, if required.
- Complete a walk‑around of the station to ensure everything is running smoothly.
- Complete an incident/accident report for any issue encountered, including near‑miss events and injuries.
- Check for unattended items and report any findings.
- Keep your ID pass on display at all times while at work.
- Help with breaks when needed.
- Perform any additional reasonable duties requested by operational management.
Benefits:
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets, employee referral scheme.
- Learning & development – e‑learning courses, training on site, apprenticeships, in‑house training.
- Health and wellbeing – life assurance scheme, mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support and discounts on hundreds of retail sites.
- Cycle to Work scheme.
What We Are Looking For:
- Able to think and act quickly in emergencies or under pressure.
- Calm and confident when dealing with all demands from the public.
- Commitment to delivering excellent customer service.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Rail Security and Trolley Officer in Hounslow employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Security and Trolley Officer in Hounslow
✨Tip Number 1
Get to know the company! Research Wilson James and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills align with the role of Rail Security and Trolley Officer. We want you to feel confident and ready to impress!
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Wilson James. Don’t miss out!
We think you need these skills to ace Rail Security and Trolley Officer in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rail Security and Trolley Officer role. Highlight your relevant experience and skills that match the job description, like customer service and handling emergencies.
Show Your Enthusiasm: Let us know why you’re excited about this position! A bit of passion can go a long way. Mention what draws you to working at Heathrow Airport and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your qualifications without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Wilson James
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Security and Trolley Officer. Familiarise yourself with the key tasks like conducting security sweeps and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Since this role involves dealing with the public, be prepared to discuss your experience in customer service. Think of specific examples where you've handled difficult situations calmly and effectively. This will highlight your ability to deliver excellent service under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would react in emergencies or high-pressure situations. Practice answering scenario-based questions, such as how you would handle an unattended item or a security breach. This will showcase your quick thinking and problem-solving skills.
✨Dress the Part and Be Professional
Even though the role is hands-on, dressing smartly for the interview shows professionalism. Make sure your attire is neat and appropriate. Also, remember to bring your ID pass if you have one, as it reflects your understanding of the importance of security in the role.