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- Tasks: Welcome clients and ensure top-notch service at Heathrow Airport.
- Company: Join Wilson James, a leading provider in security and aviation services with a diverse workforce.
- Benefits: Earn £14.20/hour, enjoy 5.6 weeks annual leave, and access exclusive discounts.
- Why this job: Experience a dynamic role in aviation while meeting new people every day.
- Qualifications: Must hold an SIA Door Supervisor Licence.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Are you a host with the most? Do you excel in Customer Service Skills? Do you love working with people and meeting new people every day? Have you ever wanted to work in an Aviation environment? If so, this is just the role for you!
We require a VIP Front of House Officer to work at London Heathrow Airport to provide a first-class service to our customers that they will never forget! As the Front of House Officer, you will ensure that visitors and clients are received in an excellent and professional manner and that all front of house security areas operate at high-quality service at all times.
Main Responsibilities:- To deliver the professional greeting of clients and visitors, to the highest standards.
- To monitor and manage the Winsor Suite car park.
- Maintain regular contact with the doorperson and other members of staff to ensure security is never compromised while Heathrow VIP service level standards are maintained.
- To assist in coordinating the day to day running of the building forecourt, entrance/exits and liaising between VIP, staff and visitors to ensure all relevant information is communicated correctly and efficiently.
- £14.20 per hour
- Shift pattern of 4 on 2 off
- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Pension Scheme
- Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression
- Employee Referral Scheme
- SIA Door Supervisor Licence
Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.
Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company. Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.
Front of House Officer employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer
✨Tip Number 1
Familiarise yourself with the aviation industry and customer service standards. Understanding the unique environment of an airport and the expectations of VIP clients will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Wilson James or similar companies. Engaging with them can provide valuable insights into the company culture and what they look for in a Front of House Officer.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Being able to showcase how you would handle various situations with clients can make a strong impression.
✨Tip Number 4
Research common interview questions for front of house roles, especially in the aviation sector. Practising your responses will help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Front of House Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in hospitality or aviation. Use specific examples that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your enthusiasm for the role. Mention why you want to work at London Heathrow Airport and how you can contribute to the VIP service.
Highlight Relevant Qualifications: If you have an SIA Door Supervisor Licence, make sure to mention it prominently in your application. This is essential for the role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wilson James
✨Showcase Your Customer Service Skills
As a Front of House Officer, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your interpersonal skills and dedication to client satisfaction.
✨Familiarise Yourself with the Aviation Environment
Since this role is set in an aviation context, it’s beneficial to understand the basics of airport operations and security protocols. Research Wilson James and their services to show your enthusiasm for the industry and how you can contribute to their mission.
✨Practice Professional Greetings
First impressions matter! Practice delivering a warm and professional greeting, as this will be a key part of your role. Consider role-playing with a friend to refine your approach and ensure you come across as welcoming and confident.
✨Demonstrate Team Collaboration
The job requires liaising with various staff members, so be prepared to discuss your teamwork experiences. Highlight instances where you effectively communicated and collaborated with others to achieve a common goal, showcasing your ability to work well in a team-oriented environment.
