EMEA SCC Manager

Join Our Team as a ESCC Manager!

Based at the EMEA Headquarters of a prestigious international banking client, the Security Control Centre Manager (SCCM) is responsible for leading the Security Control Centre operation, ensuring the highest standards of service delivery, incident management, and operational excellence. The role is accountable for maintaining an effective control centre function through strong leadership, continuous improvement, best practice implementation, and the effective use of security technology.

About The Role

As a ESCC Manager you will be responsible for:

• Lead and manage the day-to-day operations of the Security Control Centre, ensuring service delivery meets client and contractual expectations.
• Develop, implement, and continuously improve operational procedures, standards, and response protocols.
• Proactively monitor emerging threats and incidents in areas where the organisation has interests through OSINT and trusted intelligence sources, and provide timely reporting, escalation, and staff welfare checks to confirm the safety and status of affected personnel as required. Examples include terrorist attacks, civil unrest, armed conflict, transport disruption, natural disasters, public health emergencies, and other events that may impact personnel or operations.
• Investigate & elevate all complaints, suggest corrective measures to prevent a re-occurrence.
• Assist Security Management/Client with reasonable ad hoc tasks. These may include but are not limited to access control, mail examination, escorting, searching and project work.

Permanent

Location: Liverpool Street

Hours: Mon-Fri

Pay: £55,975 per annum

What We Are Looking For

• Hold excellent written communication and interpersonal skills
• Minimum 2 years' experience in managing a busy regional Security Operations Centre/Control Centre environment
• Experience in managing Physical Security and Risk incidents
• Hold excellent written communication and interpersonal skills to be able to communicate to senior leaders
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• SIA – DS/CCTV

Desirable

• IOSH certificate
• LM3/L3 Qualification
• Control Centre or Management qualifications
• Defibrillator certificate
• Fire Marshall/Warden qualification

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a Competitive Salary, You'll Benefit From

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.

Location

100 Liverpool St, EC2M 2AT

100 Liverpool Street, SMBC, London, EC2M 2AT

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