At a Glance
- Tasks: Monitor CCTV feeds and record security queue times at Heathrow Airport.
- Company: Join Wilson James, a leader in aviation services with over 30 years of experience.
- Benefits: Enjoy competitive pay, annual leave, lifestyle perks, and health support.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact on passenger experience in a dynamic airport environment.
- Qualifications: Experience with CCTV monitoring and strong attention to detail required.
The predicted salary is between 30000 - 31000 £ per year.
Overview
Data Facilitator – Airport Operations (Heathrow) – Permanent
Location: Heathrow | Hours: Full time, 4 on, 4 off, shifts vary between 05:00 and 20:45, 12 hours shifts | Pay: £14.80 per hour
About the Role
We are looking for a detail-focused and proactive Data Facilitator to join a critical operational team at Heathrow Airport. This role plays a key part in ensuring security queue performance meets Civil Aviation Authority (CAA) standards, contributing directly to passenger experience and airport efficiency. Working within a dynamic environment, you will use CCTV systems and data tools to monitor, record, and report queue times across multiple terminals—helping to maintain service quality and compliance across one of the world’s busiest airports.
Responsibilities
- Monitor live CCTV feeds to track and record security queue times across designated terminals and areas.
- Conduct retrospective reviews of queue performance, ensuring all data is entered accurately within required timeframes.
- Maintain and update operational systems (OPM) with queue time data and performance records.
- Escalate queue time breaches (over 10 minutes) promptly to the Airport Operations Centre.
- Respond to requests for queue time reviews within agreed service levels.
- Report and log CCTV faults or technical issues to ensure continuous system reliability.
- Support a professional and collaborative working environment, maintaining high standards of customer service.
- Remain vigilant to security risks, escalating concerns appropriately and supporting safety procedures.
Benefits
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – progression opportunities, eLearning courses, on-site training, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, Online GP for you and dependents, Financial support, Discounts on hundreds of retail sites, Cycle to Work scheme.
What we are looking for
- Experience working with CCTV monitoring in a live operational environment.
- Attention to detail with the ability to accurately record and analyse data.
- Clear and professional communication skills, both written and verbal.
- Ability to work under pressure and respond quickly to operational needs.
- Basic IT skills, including data input and confidence using operational systems.
- Good numeracy skills and ability to work with time-based performance data.
- Reliable, punctual, and able to maintain high standards of professionalism and presentation.
- Strong teamwork skills with the ability to remain calm and professional in a busy public-facing environment.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Compliance
An Access NI Disclosure Check will be required for this position. Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit here.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Data Facilitator employer: Wilson James
Wilson James is an exceptional employer, offering a dynamic work environment at Heathrow Airport where you can play a vital role in enhancing passenger experience and operational efficiency. With a strong commitment to employee growth through extensive training and development opportunities, alongside a comprehensive benefits package that includes lifestyle perks and health support, Wilson James fosters a collaborative culture that values professionalism and teamwork. Join us to be part of a leading managed service provider dedicated to safety and customer satisfaction, while enjoying the unique advantages of working in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Data Facilitator
✨Tip Number 1
Get familiar with the role! Dive into the specifics of being a Data Facilitator at Heathrow. Understand the importance of monitoring CCTV feeds and how it impacts passenger experience. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be working in a busy environment, being able to communicate clearly and professionally is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past experiences where you've successfully recorded and analysed data accurately. This will demonstrate your fit for the role and impress potential employers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to connect with you more personally. Don't miss out on this opportunity!
We think you need these skills to ace Data Facilitator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Data Facilitator role. Highlight your experience with CCTV monitoring and data analysis, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail:Since this role is all about accuracy, be sure to showcase your attention to detail in your application. Use specific examples from your past experiences where you successfully managed data or monitored performance. This will help us see that you're the right fit!
Communicate Clearly:Your written communication skills are super important for this position. Make sure your application is clear, professional, and free of errors. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Wilson James!
How to prepare for a job interview at Wilson James
✨Know Your Data Tools
Familiarise yourself with the CCTV systems and data tools mentioned in the job description. Be ready to discuss your experience with similar technologies and how you’ve used them to monitor and report data effectively.
✨Demonstrate Attention to Detail
Prepare examples that showcase your attention to detail, especially in data recording and analysis. You might want to highlight a time when your meticulousness led to improved outcomes or compliance in a previous role.
✨Practice Clear Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your verbal communication skills, especially under pressure.
✨Showcase Teamwork Skills
Be ready to discuss your experiences working in a team, particularly in high-pressure environments. Share specific examples of how you contributed to a collaborative atmosphere and maintained professionalism while facing challenges.
